Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Lisa Kennnedy #26016

FORMSTACKDocs uploadedOver 72hForm receivedNo reply · old

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

May 29, 2026

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
Open PDF — 120354023_denial_of_metal_garage_per_city_of_dallas.pdf

What we decided

HISTORY · never an input to decide()
Staff replied (not a decision)

Staff replied but not a decision letter

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #26016

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Refund

    Jul 7, 2026, 3:18 PM · lisakennedy1234@gmail.com · 5 messages

    Inbound

    Ok so will I need to do anything or talk to anyone from your office? On Tue, Jul 7, 2026 at 2:17 PM Cancellations Department <cancellations@bigbuildingsdirect.c

    1. InboundJun 29, 2026, 12:44 PM · lisakennedy1234@gmail.com

      I have not received my refund yet. The credit card that I used has changed numbers. Please call me. Thanks, Lisa 214 923

    2. StaffJul 7, 2026, 2:46 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Lisa, Your cancellation and refund have been approved; however, we must send the refund back to the card

    3. InboundJul 7, 2026, 3:09 PM · lisakennedy1234@gmail.com

      Yes I still have a credit card with them but it's a different account bc I lost that card On Tue, Jul 7, 2026 at 1:46 PM

  • Re: Your cancellation form

    Jul 1, 2026, 3:58 PM · lisakennedy1234@gmail.com · 3 messages

    Inbound

    Following up. On Tue, Jun 30, 2026 at 10:47 PM Lisa Kennedy <lisakennedy1234@gmail.com> wrote: Hi, I need some help please. I submitted this over a month ago an

    1. StaffMay 29, 2026, 11:20 AM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundJun 30, 2026, 11:47 PM · lisakennedy1234@gmail.com

      Hi, I need some help please. I submitted this over a month ago and have not received a refund. My credit card number cha

    3. InboundJul 1, 2026, 3:58 PM · lisakennedy1234@gmail.com

      Following up. On Tue, Jun 30, 2026 at 10:47 PM Lisa Kennedy <lisakennedy1234@gmail.com> wrote: Hi, I need some help plea

  • Cancellation Form

    May 29, 2026, 9:01 PM · noreply@formstack.com · 5 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 05/29/26 9:01 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffMay 29, 2026, 2:05 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 05/29/26 2:05 PM Cancellation Policy: The Cancellation Policy i

    2. StaffMay 29, 2026, 2:05 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 05/29/26 2:05 PM Cancellation Policy: The Cancellation Policy i

    3. StaffMay 29, 2026, 3:22 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 05/29/26 3:22 PM Cancellation Policy: The Cancellation Policy i

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
26016
Name
Lisa Kennnedy
Phone
(214) 923-6463
Email
lisakennedy1234@gmail.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
05/29/26 9:01 PM · form May 29, 2026 07:54 PM
Doc names
uc, 120354023_uc.bin, 120354023_denial_of_metal_garage_per_city_of_dallas.pdf
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #26016

Local files are served from data/formstack-docs/26016/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 19e74e9eb6dfb36d). Submitted 05/29/26 9:01 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120354023_denial_of_metal_garage_per_city_of_dallas.pdf. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120354023_denial_of_metal_garage_per_city_of_dallas.pdf. A filename is not a denial.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2026-05-29T21:01:01-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin, 120354023_denial_of_metal_garage_per_city_of_dallas.pdf)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_denial_of_metal_garage_per_city_of_dallas.pdf

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Lisa Kennnedy,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602