Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Korey Coyne #25906

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Mar 20, 2026

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
120354023_img_8112.pngOpen image — 120354023_img_8112.png

What we decided

HISTORY · never an input to decide()

Need documents· need_government_signed_denial

Sent need-docs letter. Sent mail to korey23@live.com: Good afternoon Korey, We understand you are having issues with the building department regarding easements and permits. Our department handles cancellations and refunds. To process a refund request, we

2026-03-25T21:52:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: korey23@live.com

Subject: Re: Korey coyne

Good afternoon Korey, We understand you are having issues with the building department regarding easements and permits. Our department handles cancellations and refunds. To process a refund request, we

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Same outcome (need_docs) but different policy reason. Jacob sent: need_government_signed_denial. Policy proposal: need_open_uploaded_denial.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #25906

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Canceling order

    May 13, 2026, 6:32 AM · korey23@live.com · 5 messages

    Inbound

    Looking for a up date on the information that I sent in from my county still haven't Hurd back on refund. Get Outlook for iOS From: korey coyne <korey23@

    1. InboundMay 1, 2026, 12:07 PM · korey23@live.com

      This is what I can get from my county office as to why I can not get my building permit Thank you Korey coyne Get Outloo

    2. StaffMay 5, 2026, 9:59 AM · cancellations@bigbuildingsdirect.com

      Good morning Korey, Thank you for this information. I have submitted it to our management team for refund approval. Your

    3. InboundMay 5, 2026, 10:24 AM · korey23@live.com

      Thank you Get Outlook for iOS From: Cancellations Department <cancellations@bigbuildingsdirect.com> Sent: Tuesday,

  • Re: Korey coyne

    Mar 30, 2026, 8:57 PM · korey23@live.com · 5 messages

    Inbound

    This is my problem yellow is actual size of yard now because of Easement this is what they gave me Get Outlook for iOS From: Cancellations Department <cancel

    1. InboundMar 20, 2026, 6:54 PM · korey23@live.com

      I wanted to send you an email of the three things going on one I have a 60-foot easement that I did not know about I liv

    2. StaffMar 25, 2026, 5:52 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Korey, We understand you are having issues with the building department regarding easements and permits.

    3. InboundMar 25, 2026, 5:59 PM · korey23@live.com

      Hello. I've tried to get some type of documentation from my winnebago County building dept they are not willing to w

  • Cancellation Form

    Mar 20, 2026, 6:39 PM · noreply@formstack.com · 5 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 03/20/26 6:39 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffMar 20, 2026, 8:38 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 03/20/26 8:38 AM Cancellation Policy: The Cancellation Policy i

    2. StaffMar 20, 2026, 8:38 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 03/20/26 8:38 AM Cancellation Policy: The Cancellation Policy i

    3. StaffMar 20, 2026, 2:50 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 03/20/26 2:50 PM Cancellation Policy: The Cancellation Policy i

  • Your cancellation form

    Mar 20, 2026, 5:54 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
25906
Name
Korey Coyne
Phone
(815) 988-4644
Email
korey23@live.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
03/20/26 6:39 PM · form Mar 20, 2026 05:37 PM
Doc names
120354023_img_8112.png, uc, 120354023_uc.bin
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #25906

Local files are served from data/formstack-docs/25906/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

Facts

Imported from Formstack Cancellation Form (thread 19d0b40f36d0a460). Submitted 03/20/26 6:39 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: 120354023_img_8112.png, uc, 120354023_uc.bin. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): 120354023_img_8112.png, uc, 120354023_uc.bin. A filename is not a denial.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2026-03-20T18:39:00-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (120354023_img_8112.png, uc, 120354023_uc.bin)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • 120354023_img_8112.png

    No local file — use the Attachments Drive link (TEST MODE)

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Korey Coyne,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602