Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Scott Wentz #25693

FORMSTACKNeeds reviewOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

May 18, 2026

Formstack submitted (America/New_York)

Reason for cancel

Other

Absence of follow up or follow through from anyone at Big Building Direct, lack of plans to submit for a permit, delays from the beginning that have pushed the project 6 months from contract and still have no follow up or resolution. Request an immediate and full refund of deposit, not a credit on file as is the only option to choose from on this submittal form. I do not want a credit from Big Building Direct, only my full refund regardless of what you force into the form before it can be submitted. Again, to be clear, while i have to click on the "I understand" field to get the form submitted, I DO NOT AGREE to a credit, only a full refund.

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to scottwentz1964@gmail.com: Hello Scott, We have reviewed your cancellation request. The request falls outside of our cancellation policy. I understand that you do not want a credit on file; however, if you proceed with the

2026-07-29T14:08:02Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: scottwentz1964@gmail.com

Subject: Re: Your cancellation form

Hello Scott, We have reviewed your cancellation request. The request falls outside of our cancellation policy. I understand that you do not want a credit on file; however, if you proceed with the

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Permit denial alleged but no government-signed letter / building-dept email

A plot plan or customer narrative is not enough. Need a denial signed by a state/local/federal official, or a forwarded email from the building department. Do not refund yet.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: credit_on_file. Policy proposal: need_docs (need_government_signed_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #25693

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Your cancellation form

    Jul 29, 2026, 10:14 AM · scottwentz1964@gmail.com · 5 messages

    Inbound

    Why has it taken months for you to respond? That is unacceptable and I did not agree to your policy regarding a credit. As stated, this is my final attempt befo

    1. StaffMar 25, 2026, 1:12 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundJul 28, 2026, 5:13 PM · scottwentz1964@gmail.com

      To whom it may concern, I have reached out multiple times on the status of this refund of my deposit. This is the final

    3. StaffJul 29, 2026, 10:08 AM · cancellations@bigbuildingsdirect.com

      Hello Scott, We have reviewed your cancellation request. The request falls outside of our cancellation policy. I underst

  • Cancellation Form

    May 18, 2026, 9:34 AM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 25693 · Scott Wentz

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
25693
Name
Scott Wentz
Phone
(704) 361-2125
Email
scottwentz1964@gmail.com
Reason (dropdown)
Other
Reason (free text)
Absence of follow up or follow through from anyone at Big Building Direct, lack of plans to submit for a permit, delays from the beginning that have pushed the project 6 months from contract and still have no follow up or resolution. Request an immediate and full refund of deposit, not a credit on file as is the only option to choose from on this submittal form. I do not want a credit from Big Building Direct, only my full refund regardless of what you force into the form before it can be submitted. Again, to be clear, while i have to click on the "I understand" field to get the form submitted, I DO NOT AGREE to a credit, only a full refund.
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
05/18/26 9:34 AM · form May 15, 2026 11:05 AM
Doc names
None
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #25693

Local files are served from data/formstack-docs/25693/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 19e3b4baa4a7174e). Submitted 05/18/26 9:34 AM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Absence of follow up or follow through from anyone at Big Building Direct, lack of plans to submit for a permit, delays from the beginning that have pushed the project 6 months from contract and still have no follow up or resolution. Request an immediate and full refund of deposit, not a credit on file as is the only option to choose from on this submittal form. I do not want a credit from Big Building Direct, only my full refund regardless of what you force into the form before it can be submi

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2026-05-18T09:34:31-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Scott Wentz,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602