Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Michael Kemper #25646

FORMSTACKOver 72hForm receivedNo reply · old

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jan 29, 2026

Formstack submitted (America/New_York)

Reason for cancel

Other

The sale of the property we were buying fell through so we don't have land to put it on any longer.

Request: Credit On File

Permit proof

Signed by government? NoFixable? Yes
Open PDF — re20noticetoterminatecontractandreleaseofem.pdf

What we decided

HISTORY · never an input to decide()
No reply · old

No sent decision found

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #25646

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Your cancellation form

    Feb 17, 2026, 12:45 PM · michael.kemper13@gmail.com · 5 messages

    Inbound

    Hi, Can you tell me how much longer this might take? It has been several weeks now since I submitted it. I appreciate it. Thank you, Mike Kemper On Thu, Feb 5,

    1. StaffFeb 4, 2026, 4:05 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundFeb 4, 2026, 4:45 PM · michael.kemper13@gmail.com

      I already filled one of these out.. Do I need to do this again? Mike On Wed, Feb 4, 2026 at 1:06 PM Cancellations Depart

    3. StaffFeb 5, 2026, 12:32 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Mike, You do not need to submit another form, our management team is currently reviewing your request. On

  • Re: Your cancellation form

    Jan 29, 2026, 5:48 PM · michael.kemper13@gmail.com · 2 messages

    Inbound

    I have filled out the form, but I cannot just have this as a credit on file. I need a refund. I am not going to have the opportunity to purchase a building from

    1. StaffJan 29, 2026, 5:07 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundJan 29, 2026, 5:48 PM · michael.kemper13@gmail.com

      I have filled out the form, but I cannot just have this as a credit on file. I need a refund. I am not going to have the

  • Cancellation Form

    Jan 29, 2026, 5:44 PM · noreply@formstack.com · 4 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 01/29/26 5:44 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffJan 29, 2026, 9:47 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 01/29/26 9:47 AM Cancellation Policy: The Cancellation Policy i

    2. StaffJan 29, 2026, 9:47 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 01/29/26 9:47 AM Cancellation Policy: The Cancellation Policy i

    3. StaffJan 29, 2026, 5:44 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 01/29/26 5:44 PM Cancellation Policy: The Cancellation Policy i

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
25646
Name
Michael Kemper
Phone
15416201853
Email
michael.kemper13@gmail.com
Reason (dropdown)
Other
Reason (free text)
The sale of the property we were buying fell through so we don't have land to put it on any longer.
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
01/29/26 5:44 PM
Doc names
re20noticetoterminatecontractandreleaseofem.pdf, uc, 120399912_uc.bin
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #25646

Local files are served from data/formstack-docs/25646/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

Facts

Imported from Formstack Cancellation Form (thread 19c0a3964f42e3a3). Submitted 01/29/26 5:44 PM ET. Request: Credit On File. Credit checkbox: I understand. Docs mentioned: re20noticetoterminatecontractandreleaseofem.pdf, uc, 120399912_uc.bin. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): re20noticetoterminatecontractandreleaseofem.pdf, uc, 120399912_uc.bin. A filename is not a denial. The sale of the property we were buying fell through so we don't have land to put it on any longer.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2026-01-29T17:44:00-05:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
Yes (re20noticetoterminatecontractandreleaseofem.pdf, uc, 120399912_uc.bin)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • re20noticetoterminatecontractandreleaseofem.pdf

    No local file — use the Attachments Drive link (TEST MODE)

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Michael Kemper,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602