Gary Wayne Owens #25621

FORMSTACKReviewedOver 72hForm received

Sales date

Jan 14, 2020

From the order record

Cancel date

Apr 3, 2026

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? YesFixable? Yes

Open PDF — 120354023_gmail_-_h_-_residential_new_construction_permit_-_hrnew26-0326_-_denied.pdf

residential_new_construction_permit_denied.pdf

What we decided

HISTORY · never an input to decide()

Need documents· need_government_signed_denial

Sent need-docs letter. Sent mail to dmwtank3254@gmail.com: Wayne, For a zoning denial we will need a document from the building department stating that the building cannot be installed on the property. If moving the building allows the permit to be approved it

2026-07-07T21:38:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: dmwtank3254@gmail.com

Subject: Re: H - Residential New Construction Permit - HRNEW26-0326 - Denied

Wayne, For a zoning denial we will need a document from the building department stating that the building cannot be installed on the property. If moving the building allows the permit to be approved it

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

88% high

After 90 days of signing, permit-denial refunds are closed; offer credit

Used sales date because signed date is missing. Signing was 2271 days before the cancel request (from sales date). The 90-day window is only the time to obtain a government-signed permit denial — not a general cancellation timeout. Offer credit on file (same or higher future building, 2 years).

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: need_docs. Policy proposal: credit_on_file (permit_window_closed_90d).

Manufacturer

SBS

SENT TO MANUFACTURER · Success Team

Order total

$8,119.20

Deposit

$1,380.26

Signed order form

Open files

Sales rep Success Team

Gmail related to #25621

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Fwd: H - Residential New Construction Permit - HRNEW26-0326 - Denied
Jul 2, 2026, 5:01 PM · dmwtank3254@gmail.com · 2 messages
Inbound
---------- Forwarded message --------- From: Hall County, Gainesville, and Oakwood e-government services <Auto_Sender@accela.com> Date: Thu, Jul 2, 2026,
1. InboundJul 2, 2026, 5:01 PM · dmwtank3254@gmail.com
  ---------- Forwarded message --------- From: Hall County, Gainesville, and Oakwood e-government services <Auto_Sender
2. StaffJul 7, 2026, 5:38 PM · cancellations@bigbuildingsdirect.com
  Wayne, For a zoning denial we will need a document from the building department stating that the building cannot be inst
(no subject)
Jun 12, 2026, 2:34 PM · dmwtank3254@gmail.com
Inbound
Good afternoon This is Gary Wayne Owens I need someone to please Contact me My # 6786875569 About my refund
Could someone please get in touch with me about my building refund because I was denied for a permit to build
Jun 11, 2026, 4:34 PM · dmwtank3254@gmail.com · 2 messages
Inbound
I have sent all the information that they have given me For more information please contact Brittany passmore plannerll Hall county Georgia bpassmore@hallcounty
1. InboundJun 11, 2026, 4:34 PM · dmwtank3254@gmail.com
  I have sent all the information that they have given me For more information please contact Brittany passmore plannerll
2. StaffJun 12, 2026, 10:06 AM · cancellations@bigbuildingsdirect.com
  Good morning Gary, You must supply a denial stating why the building cannot be installed, specifically if it is a zoning
Good noon
May 21, 2026, 4:02 PM · dmwtank3254@gmail.com · 2 messages
Inbound
I was wondering when I would be able to get my refund for the Building that I could not get a permit for please let me know thank you Gary Owens
1. InboundMay 21, 2026, 4:02 PM · dmwtank3254@gmail.com
  I was wondering when I would be able to get my refund for the Building that I could not get a permit for please let me k
2. StaffMay 21, 2026, 5:53 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Gary, We need a copy of the permit denial before we can proceed. Please attach it to this email so we can
H - Residential New Construction Permit - HRNEW26-0326 - Denied
May 15, 2026, 12:18 PM · Auto_Sender@accela.com · 2 messages
Inbound
GARY OWENS, Thank you for submitting your H - Residential New Construction Permit: HRNEW26-0326 We regret to inform you that your application has been denied fo
1. InboundMay 15, 2026, 12:18 PM · Auto_Sender@accela.com
  GARY OWENS, Thank you for submitting your H - Residential New Construction Permit: HRNEW26-0326 We regret to inform you
2. StaffMay 21, 2026, 10:57 AM · cancellations@bigbuildingsdirect.com
  Good morning, To approve a zoning denial we need documentation stating that the property setbacks cannot be met. On Fri,
For all the information you need about my permit denied contact Brittany passmore email bpassmore@hallcounty.org
Apr 28, 2026, 1:00 PM · dmwtank3254@gmail.com · 2 messages
Inbound
Gary Owens order# HRNEW26-0326
1. InboundApr 28, 2026, 1:00 PM · dmwtank3254@gmail.com
  Gary Owens order# HRNEW26-0326
2. StaffApr 28, 2026, 5:49 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Wayne, Thank you for providing the contact information for Brittany Passmore. We will need the official d
Cancellation Request
Apr 17, 2026, 5:22 PM · cancellations@bigbuildingsdirect.com · 2 messages
Jacob / staff sent
Good afternoon Gary, We have reviewed your cancellation request and need additional information to process it. The submitted document states that the denial occ
1. StaffApr 17, 2026, 5:22 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Gary, We have reviewed your cancellation request and need additional information to process it. The submi
2. StaffApr 17, 2026, 5:22 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Gary, We have reviewed your cancellation request and need additional information to process it. The submi
Fwd: H - Residential New Construction Permit - HRNEW26-0326 - Denied
Apr 6, 2026, 12:24 PM · successteam@bigbuildingsdirect.com
Jacob / staff sent
A rep emailed this over to us and I wanted to make sure it was on the cancellation side if they had not submitted it yet. Gary Wayne - 25621 ---------- Forwarde

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 25621
Name: Gary Wayne Owens
Phone: 6786875569
Email: dmwtank3254@gmail.com
Reason (dropdown): Permit Denial/HOA Denial within 90 Days From Order
Reason (free text): —
Request (refund vs credit): Refund
Credit checkbox: Not checked
Submitted time: 04/03/26 6:00 PM · form Apr 03, 2026 05:39 PM
Doc names: uc, 120354023_uc.bin, residential_new_construction_permit_denied.pdf
Local files: None on disk
Drive / doc URLs: uc — https://drive.google.com/a/bigbuildingsdirect.com/uc?id=11Pxui-rBhmCFTp6QelMinPBohnXUxC4I&export=download&size=63539&display=/httpss3.amazonaws.comuseast1prodformssubmissionuploads1040724467712812035402350d03dbacbd548ab8c4d3b996b145069120354023_gmail__h__residential_new_construction_permit__hrnew260326__denied.pdf_120354023_gmail__h__residential_new_construction_permit__hrnew260326__denied.pdfTEST MODE

Attachments

0 local · 1 Drive link-only · order #25621

Local files are served from data/formstack-docs/25621/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 19d555ccf6277247). Submitted 04/03/26 6:00 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, residential_new_construction_permit_denied.pdf. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, residential_new_construction_permit_denied.pdf. A filename is not a denial. Opened actual uploaded file (Brandyn Wnukowski).

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2026-04-03T18:00:33-04:00
Hours since signing: n/a
Days since signing: 2270.9
Habitable: No
Wants refund: Yes
Permit denial alleged: Yes
Permit file uploaded: Yes (uc, 120354023_uc.bin, residential_new_construction_permit_denied.pdf)
File opened in lab: Yes
Government-signed denial: Yes
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

uc
No local file — use the Attachments Drive link (TEST MODE)
120354023_uc.bin
No local file — use the Attachments Drive link (TEST MODE)
residential_new_construction_permit_denied.pdf
No local file — use the Attachments Drive link (TEST MODE)

Status: Opened, official (not unfixable)

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski · opened permit-doc-reviews.json

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Gary Wayne Owens,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602