Pedro Pompa #25563

FORMSTACKNeeds reviewOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jan 23, 2026

Formstack submitted (America/New_York)

Reason for cancel

Other

The set of generic plans not good to get a permit

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Need documents· need_government_signed_denial

Sent need-docs letter. Sent mail to pompa.pp@gmail.com: Good afternoon Pedro, As stated we will need a document from the building department stating the permit is denied. We can not accept a letter from an outside architect as a valid denial. On Thu, Feb 12

2026-02-13T19:48:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: pompa.pp@gmail.com

Subject: Re:

Good afternoon Pedro, As stated we will need a document from the building department stating the permit is denied. We can not accept a letter from an outside architect as a valid denial. On Thu, Feb 12

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Permit denial alleged but no government-signed letter / building-dept email

A plot plan or customer narrative is not enough. Need a denial signed by a state/local/federal official, or a forwarded email from the building department. Do not refund yet.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose need_docs under need_government_signed_denial.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #25563

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

(no subject)
Feb 12, 2026, 10:54 PM · pompa.pp@gmail.com · 2 messages
Inbound
1. InboundFeb 12, 2026, 10:54 PM · pompa.pp@gmail.com
2. StaffFeb 13, 2026, 2:48 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Pedro, As stated we will need a document from the building department stating the permit is denied. We ca
Fwd: litter in regards to the building
Feb 10, 2026, 7:36 PM · pompa.pp@gmail.com
Inbound
---------- Forwarded message --------- From: Abel Perez <abel@apcondev.com> Date: Tue, Feb 10, 2026 at 6:17 PM Subject: litter in regards to the building
(no subject)
Feb 9, 2026, 11:35 AM · pompa.pp@gmail.com
Inbound
Fwd: Letter to Pete Pompa regarding Building Direct
Feb 9, 2026, 11:16 AM · pompa.pp@gmail.com · 4 messages
Inbound
Sent from my iPhone Begin forwarded message: From: pedro pompa <pompa.pp@gmail.com> Date: February 4, 2026 at 7:24:01 PM CST To: cancellations@bigbuilding
1. InboundFeb 4, 2026, 8:23 PM · pompa.pp@gmail.com
  Sent from my iPhone Begin forwarded message: From: Teresa Perez <tperez@apcondev.com> Date: February 4, 2026 at 7:
2. InboundFeb 9, 2026, 11:16 AM · pompa.pp@gmail.com
  Sent from my iPhone Begin forwarded message: From: pedro pompa <pompa.pp@gmail.com> Date: February 4, 2026 at 7:24
3. StaffFeb 9, 2026, 11:32 AM · cancellations@bigbuildingsdirect.com
  Good morning Pedro, In order to process your request we will need a denial from the building department. If you can plea
Hi, my name is Pete POMPA and I’m calling regardless my order number 93245. I did cancel last week and I submit everything so I like to have an update please thank you very much.
Jan 30, 2026, 3:40 PM · pompa.pp@gmail.com · 2 messages
Inbound
Sent from my iPhone
1. InboundJan 30, 2026, 3:40 PM · pompa.pp@gmail.com
  Sent from my iPhone
2. StaffFeb 4, 2026, 5:44 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Pedro, We have reviewed your cancellation request. Per your request, it stated that the generic plans are
Your cancellation form
Jan 23, 2026, 4:35 PM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel
Cancellation Form
Jan 23, 2026, 4:52 PM · noreply@formstack.com
Jacob / staff sent
Formstack Cancellation Form · order 25563 · Pedro Pompa

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 25563
Name: Pedro Pompa
Phone: (210) 393-3982
Email: pompa.pp@gmail.com
Reason (dropdown): Other
Reason (free text): The set of generic plans not good to get a permit
Request (refund vs credit): Credit On File
Credit checkbox: I understand
Submitted time: 01/23/26 4:52 PM · form Jan 23, 2026 03:47 PM
Doc names: None
Local files: None on disk
Drive / doc URLs: None on the form

Attachments

0 local · 0 Drive link-only · order #25563

Local files are served from data/formstack-docs/25563/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 19beccf78c001dce). Submitted 01/23/26 4:52 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: The set of generic plans not good to get a permit

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2026-01-23T16:52:57-05:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: No
Permit denial alleged: Yes
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Pedro Pompa,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602