Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Kevin Guillot #25516

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jul 9, 2025

Formstack submitted (America/New_York)

Reason for cancel

Other

The project has been cancelled due to my deteriorating.

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to kg264w@gmail.com: Good afternoon Kevin, Attached is a copy of your project order form. The final page has our cancellation policy that states after 90 days the deposit is non-refundable. On Sat, Jul 12, 2025 at 4:45 PM

2025-07-14T16:23:54Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: kg264w@gmail.com

Subject: Re: Cancellation Request

Good afternoon Kevin, Attached is a copy of your project order form. The final page has our cancellation policy that states after 90 days the deposit is non-refundable. On Sat, Jul 12, 2025 at 4:45 PM

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Decision matches (credit), but Jacob’s sent reason/template used “90 day cancellation policy” as a blanket timeout. 90 days is only the permit-denial window. Policy proposal template is the outside-policy credit letter.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #25516

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Cancellation Request

    Jul 14, 2025, 4:54 PM · kg264w@gmail.com · 6 messages

    Inbound

    Okay I see where it says that. Just hold the deposit and I will contact y'all when I am moving forward. Thanks for clarifying. Kevin Guillot M: 225-439-9112 On

    1. StaffJul 9, 2025, 5:51 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Kevin, We have received your cancellation request, due to the age of your order it is outside of our 90 d

    2. StaffJul 9, 2025, 5:51 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Kevin, We have received your cancellation request, due to the age of your order it is outside of our 90 d

    3. InboundJul 12, 2025, 4:45 PM · kg264w@gmail.com

      Can you please show me where it says the deposit is non refundable? I am forwarding the two emails that I got from Emily

  • Fwd: Big Buildings Direct - Kevin Guillot's new metal building - 25516

    Jul 12, 2025, 4:49 PM · kg264w@gmail.com

    Inbound

    Kevin Guillot M: 225-439-9112 Begin forwarded message: From: Emily Quesada - Big Buildings Direct <e.quesada@bigbuildingsdirect.com> Date: October 24, 202

  • Fwd: Big Buildings Direct - Kevin Guillot's new metal building - 25410

    Jul 12, 2025, 4:49 PM · kg264w@gmail.com

    Inbound

    Kevin Guillot M: 225-439-9112 Begin forwarded message: From: Emily Quesada - Big Buildings Direct <e.quesada@bigbuildingsdirect.com> Date: October 23, 202

  • Cancellation Form

    Jul 9, 2025, 9:53 AM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 25516 · Kevin Guillot

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
25516
Name
Kevin Guillot
Phone
(225) 439-9112
Email
kg264w@gmail.com
Reason (dropdown)
Other
Reason (free text)
The project has been cancelled due to my deteriorating.
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
07/09/25 9:53 AM · form Jul 09, 2025 08:46 AM
Doc names
None
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #25516

Local files are served from data/formstack-docs/25516/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 197ef7687f69fdd6). Submitted 07/09/25 9:53 AM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: The project has been cancelled due to my deteriorating.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-07-09T09:53:29-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Kevin Guillot,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602