Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Dawn Thomas #25434

FORMSTACKReviewedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jan 24, 2026

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
120354023_17692374236155472537189735980846.jpgOpen image — 120354023_17692374236155472537189735980846.jpg

What we decided

HISTORY · never an input to decide()

Need documents· need_government_signed_denial

Sent mail to sidnneygirl@gmail.com: Dawn, We have reviewed your request submitted under permit denial but did not receive the denial letter. We will need a copy of the permit denial in order to proceed with the appro

2026-01-28T22:36:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Decision matched from sent mail, but the full body is not on file for this order.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Same outcome (need_docs) but different policy reason. Jacob sent: need_government_signed_denial. Policy proposal: need_open_uploaded_denial.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #25434

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Cancellation Form

    Jan 24, 2026, 1:53 AM · noreply@formstack.com · 5 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 01/24/26 1:53 AM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffJan 23, 2026, 4:42 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 01/23/26 4:42 PM Cancellation Policy: The Cancellation Policy i

    2. StaffJan 23, 2026, 4:42 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 01/23/26 4:42 PM Cancellation Policy: The Cancellation Policy i

    3. StaffJan 23, 2026, 4:52 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 01/23/26 4:52 PM Cancellation Policy: The Cancellation Policy i

  • Re: Your cancellation form

    Jan 23, 2026, 7:49 PM · sidnneygirl@gmail.com · 5 messages

    Inbound

    Excuse me but you will cancel the garage plans that I put a down payment on and you will refund my down payment or I will have no other option at this time but

    1. StaffJan 22, 2026, 10:35 AM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundJan 22, 2026, 10:54 AM · sidnneygirl@gmail.com

      I just submitted it. Please let me know when you've refunded my deposit. Dawn Thomas On Thu, Jan 22, 2026, 9:35 AM Cance

    3. StaffJan 23, 2026, 5:32 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Dawn, We have received your cancellation request however it was completed under our 72 hour cancellation

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
25434
Name
Dawn Thomas
Phone
(321) 989-2576
Email
sidnneygirl@gmail.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
01/24/26 1:53 AM
Doc names
17692374236155472537189735980846.jpg, uc, 120354023_uc.bin
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #25434

Local files are served from data/formstack-docs/25434/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

Facts

Imported from Formstack Cancellation Form (thread 19beccf78c001dce). Submitted 01/24/26 1:53 AM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: 17692374236155472537189735980846.jpg, uc, 120354023_uc.bin. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): 17692374236155472537189735980846.jpg, uc, 120354023_uc.bin. A filename is not a denial. Opened actual uploaded file (Brandyn Wnukowski).

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2026-01-24T01:53:00-05:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (17692374236155472537189735980846.jpg, uc, 120354023_uc.bin)
File opened in lab
Yes
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • 17692374236155472537189735980846.jpg

    No local file — use the Attachments Drive link (TEST MODE)

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

Status: Opened, not official

Reviewer: Brandyn Wnukowski · opened permit-doc-reviews.json

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Dawn Thomas,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602
Cancellation Lab · TEST MODE