Nigel Ward #25382

FORMSTACKReviewedOver 72hForm received

Sales date

Dec 7, 202

From the order record

Cancel date

May 16, 2026

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes

Open image — 120354023_dji_0282.jpeg

dji_0282.jpeg

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to n_hward@yahoo.com: Good afternoon Nigel, This request falls outside our cancellation policy and is not eligible for a refund. We can offer a credit on file for your deposit amount. The credit can be applied to the

2026-06-22T21:37:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: n_hward@yahoo.com

Subject: Re: 4550 Falcon Place -Nigel Ward Cancelation Refund

Good afternoon Nigel, This request falls outside our cancellation policy and is not eligible for a refund. We can offer a credit on file for your deposit amount. The credit can be applied to the

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

88% high

After 90 days of signing, permit-denial refunds are closed; offer credit

Used sales date because signed date is missing. Signing was 665998 days before the cancel request (from sales date). The 90-day window is only the time to obtain a government-signed permit denial — not a general cancellation timeout. Offer credit on file (same or higher future building, 2 years).

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Same outcome (credit_on_file) but different policy reason. Jacob sent: outside_policy_default_credit. Policy proposal: permit_window_closed_90d.

Manufacturer

TBS

CO-SFS

Order total

$21,921.16

Deposit

$3,507.39

Signed order form

Open files

Gmail related to #25382

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Fwd: 4550 Falcon Place -Nigel Ward Cancelation Refund
Jul 29, 2026, 11:24 AM · n_hward@yahoo.com · 4 messages
Inbound
Hello, My message below was ignored. I would like to move forward with construction of my building. Nigel Ward Begin forwarded message: From: Cancellations Depa
1. InboundJun 17, 2026, 10:18 AM · n_hward@yahoo.com
  Hello, I sent in a cancelation form 2-3 months ago and not heard from your department. Unfortunately I had a house fire
2. StaffJun 22, 2026, 5:37 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Nigel, This request falls outside our cancellation policy and is not eligible for a refund. We can offer
3. InboundJun 23, 2026, 9:48 AM · n_hward@yahoo.com
  Good Morning Cancelation Department, My cancelation was requested on 04/08/26, less than 90 days from when I received en
Cancellation Form
May 16, 2026, 7:12 PM · noreply@formstack.com · 2 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 05/16/26 7:12 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the
1. StaffMay 16, 2026, 7:12 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 05/16/26 7:12 PM Cancellation Policy: The Cancellation Policy i
2. StaffMay 16, 2026, 7:12 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 05/16/26 7:12 PM Cancellation Policy: The Cancellation Policy i
Re: Your cancellation form
May 1, 2026, 5:13 AM · n_hward@yahoo.com · 3 messages
Inbound
Hello, I have not received the cancellation request form link. Please send. Thanks, Nigel Ward 4550 Falcon Pl. Sarasota,FL 34241 On Apr 13, 2026, at 3:25 PM, Ca
1. StaffApr 13, 2026, 3:25 PM · cancellations@bigbuildingsdirect.com
  Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to
2. InboundMay 1, 2026, 5:13 AM · n_hward@yahoo.com
  Hello, I have not received the cancellation request form link. Please send. Thanks, Nigel Ward 4550 Falcon Pl. Sarasota,
3. StaffMay 5, 2026, 9:59 AM · cancellations@bigbuildingsdirect.com
  Good morning Nigel, Here is the link to the cancellation form: CLICK HERE FOR YOUR CANCELLATION FORM! On Fri, May 1, 202

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 25382
Name: Nigel Ward
Phone: (239) 207-7040
Email: n_hward@yahoo.com
Reason (dropdown): Permit Denial/HOA Denial within 90 Days From Order
Reason (free text): —
Request (refund vs credit): Refund
Credit checkbox: Not checked
Submitted time: 05/16/26 7:12 PM · form May 16, 2026 07:04 PM
Doc names: uc, 120354023_uc.bin, dji_0282.jpeg
Local files: None on disk
Drive / doc URLs: uc — https://drive.google.com/a/bigbuildingsdirect.com/uc?id=1cBws0vEUNUQagoMFiA6F9biVnWdZJfCn&export=download&size=5074640&display=/httpss3.amazonaws.comuseast1prodformssubmissionuploads10407244677128120354023e066c072b9584c11967e7541cbfca448120354023_dji_0282.jpeg_120354023_dji_0282.jpegTEST MODE

Attachments

0 local · 1 Drive link-only · order #25382

Local files are served from data/formstack-docs/25382/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 19e331079a41443f). Submitted 05/16/26 7:12 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, dji_0282.jpeg. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, dji_0282.jpeg. A filename is not a denial. Opened actual uploaded file (Brandyn Wnukowski).

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2026-05-16T19:12:48-04:00
Hours since signing: n/a
Days since signing: 665998.0
Habitable: No
Wants refund: Yes
Permit denial alleged: Yes
Permit file uploaded: Yes (uc, 120354023_uc.bin, dji_0282.jpeg)
File opened in lab: Yes
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

uc
No local file — use the Attachments Drive link (TEST MODE)
120354023_uc.bin
No local file — use the Attachments Drive link (TEST MODE)
dji_0282.jpeg
No local file — use the Attachments Drive link (TEST MODE)

Status: Opened, not official

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski · opened permit-doc-reviews.json

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Nigel Ward,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602