Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Cody Bowles #25270

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Dec 14, 2025

Formstack submitted (America/New_York)

Reason for cancel

Other

Customer health and financial issues

Request: Credit On File

Permit proof

Signed by government? NoFixable? Yes
notes_251214_190105.jpgOpen image — notes_251214_190105.jpg

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent mail to codybowles87@gmail.com: Cody, This is outside of our policy as the reason for cancellation is that the customer no longer needs the building. Our cancellation policy states that we offer refunds for 72 ho

2026-01-13T22:35:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Decision matched from sent mail, but the full body is not on file for this order.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose credit_on_file under outside_policy_default_credit.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #25270

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re:

    Mar 17, 2026, 7:08 PM · garciabrandee10@gmail.com · 4 messages

    Inbound

    My partner said he already sent it to u, the elderly man has dementia and should have never made that purchase as it was I'm just trying to get them the eld

    1. InboundMar 14, 2026, 9:03 AM · garciabrandee10@gmail.com

      My name is Brandee Bowles, from my understanding, your company is denying a client of mine a refund for a building my ot

    2. StaffMar 17, 2026, 5:51 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Brandee, We were informed that the cancellation resulted from a permit denial and we requested the denial

    3. InboundMar 17, 2026, 7:08 PM · garciabrandee10@gmail.com

      My partner said he already sent it to u, the elderly man has dementia and should have never made that purchase as it was

  • Re: Your cancellation form

    Jan 13, 2026, 2:01 AM · codybowles87@gmail.com · 5 messages

    Inbound

    How would it be outside your policy? My client has been hospitalized and has been in the hospital since before christmas. He needs to get his deposit back and y

    1. StaffDec 10, 2025, 2:53 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundDec 22, 2025, 12:08 AM · codybowles87@gmail.com

      My name is Cody Bowles I had a customer want a building and we picked it out and thought everything was a go we put the

    3. StaffJan 9, 2026, 5:52 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Cody, I apologize for the delay as we work to catch up from our holiday closure. Unfortunately this reque

  • Holiday Closure Re: Your cancellation form

    Dec 22, 2025, 12:09 AM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, Thank you for reaching out to the cancellation department. Our department is closed for our Holiday closure and will reopen Monday Jan. 5th, 2026. Have a

  • Cancellation Form

    Dec 14, 2025, 10:02 PM · noreply@formstack.com · 2 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 12/14/25 10:02 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as th

    1. StaffDec 14, 2025, 10:02 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 12/14/25 10:02 PM Cancellation Policy: The Cancellation Policy

    2. StaffDec 14, 2025, 10:02 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 12/14/25 10:02 PM Cancellation Policy: The Cancellation Policy

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
25270
Name
Cody Bowles
Phone
(509) 792-9687
Email
codybowles87@gmail.com
Reason (dropdown)
Other
Reason (free text)
Customer health and financial issues
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
12/14/25 10:02 PM · form Dec 14, 2025 06:55 PM
Doc names
uc, 120399912_uc.bin, notes_251214_190105.jpg
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #25270

Local files are served from data/formstack-docs/25270/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 19b1ff589f30b52a). Submitted 12/14/25 10:02 PM ET. Request: Credit On File. Credit checkbox: I understand. Docs mentioned: uc, 120399912_uc.bin, notes_251214_190105.jpg. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120399912_uc.bin, notes_251214_190105.jpg. A filename is not a denial. Customer health and financial issues

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-12-14T22:02:18-05:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
Yes (uc, 120399912_uc.bin, notes_251214_190105.jpg)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • notes_251214_190105.jpg

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Cody Bowles,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602