Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Sandra Kauffman #250421130

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Apr 15, 2025

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Credit On File

Permit proof

Signed by government? NoFixable? Yes
120354023_image.jpgOpen image — 120354023_image.jpg

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to lovingheartfarm@gmail.com: Good afternoon, We have reviewed your prior cancellation request and it was listed for a credit on file when it qualified for a refund of the deposit. The credit on file can only be applied towards the

2025-07-17T17:14:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: lovingheartfarm@gmail.com

Subject: Cancellation Request

Good afternoon, We have reviewed your prior cancellation request and it was listed for a credit on file when it qualified for a refund of the deposit. The credit on file can only be applied towards the

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: credit_on_file. Policy proposal: need_docs (need_open_uploaded_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #250421130

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Cancellation Request

    Sep 23, 2025, 4:05 PM · lovingheartfarm@gmail.com · 6 messages

    Inbound

    Hello Good Afternoon I wanted to follow up on this request for refund from July 17. Please let me know if you have any questions. Thank you so much Sandra Kauff

    1. StaffJul 17, 2025, 1:14 PM · cancellations@bigbuildingsdirect.com

      Good afternoon, We have reviewed your prior cancellation request and it was listed for a credit on file when it qualifie

    2. StaffJul 17, 2025, 1:14 PM · cancellations@bigbuildingsdirect.com

      Good afternoon, We have reviewed your prior cancellation request and it was listed for a credit on file when it qualifie

    3. InboundJul 17, 2025, 1:22 PM · lovingheartfarm@gmail.com

      Hello Thank you so much for getting back to me so quickly. Would we be able to put it towards our other building that we

  • Cancellation Form

    Apr 15, 2025, 5:38 PM · noreply@formstack.com · 5 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 04/15/25 5:38 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffApr 15, 2025, 8:10 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 04/15/25 8:10 AM Cancellation Policy: The Cancellation Policy i

    2. StaffApr 15, 2025, 8:10 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 04/15/25 8:10 AM Cancellation Policy: The Cancellation Policy i

    3. StaffApr 15, 2025, 3:07 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 04/15/25 3:07 PM Cancellation Policy: The Cancellation Policy i

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
250421130
Name
Sandra Kauffman
Phone
(908) 442-1974
Email
lovingheartfarm@gmail.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
04/15/25 5:38 PM · form Apr 15, 2025 05:27 PM
Doc names
uc, 120354023_uc.bin, 120354023_image.jpg
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #250421130

Local files are served from data/formstack-docs/250421130/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 196395b9d4062d9e). Submitted 04/15/25 5:38 PM ET. Request: Credit On File. Credit checkbox: I understand. Docs mentioned: uc, 120354023_uc.bin, 120354023_image.jpg. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120354023_image.jpg. A filename is not a denial.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-04-15T17:38:12-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin, 120354023_image.jpg)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_image.jpg

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Sandra Kauffman,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602
Cancellation Lab · TEST MODE