Jeffrey Sawyer #24998

FORMSTACKNeeds reviewOver 72hForm received

Sales date

Oct 17, 2025

From the order record

Cancel date

Feb 19, 2026

Formstack submitted (America/New_York)

Reason for cancel

Other

Steel Building Co never started permitting process or started plans after 4 months of waiting

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to lsawyer@jwspls.net: Good afternoon Jeff, I understand your frustration regarding the deposit conversion. As previously mentioned, we have reviewed the request, and the cancellation falls outside of our policy. If you wish

2026-07-15T21:30:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: lsawyer@jwspls.net

Subject: Re: Sawyer at 614 Cummings Chapel Rd, Ridgeville, SC

Good afternoon Jeff, I understand your frustration regarding the deposit conversion. As previously mentioned, we have reviewed the request, and the cancellation falls outside of our policy. If you wish

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

88% high

After 90 days of signing, permit-denial refunds are closed; offer credit

Used sales date because signed date is missing. Signing was 126 days before the cancel request (from sales date). The 90-day window is only the time to obtain a government-signed permit denial — not a general cancellation timeout. Offer credit on file (same or higher future building, 2 years).

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Same outcome (credit_on_file) but different policy reason. Jacob sent: outside_policy_default_credit. Policy proposal: permit_window_closed_90d.

Manufacturer

SBS

ready_for_manufacturer

Order total

$21,601.50

Deposit

$3,888.27

Signed order form

Open files

Gmail related to #24998

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Re: Sawyer at 614 Cummings Chapel Rd, Ridgeville, SC
Jul 13, 2026, 12:57 PM · jsawyer@jwspls.net · 4 messages
Inbound
That's the thing. We already went another direction due to no support on your end and we had been in contact when it was go time for the building. A communi
1. InboundJul 1, 2026, 11:51 AM · jsawyer@jwspls.net
  Hello there, I'm sending this email in hopes to figure out why exactly it was determined that you would keep my depo
2. StaffJul 7, 2026, 5:38 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Jeff, We understand your frustration regarding the timeline and the status of the building permit applica
3. InboundJul 13, 2026, 12:57 PM · jsawyer@jwspls.net
  That's the thing. We already went another direction due to no support on your end and we had been in contact when it
Cancellation Form
Feb 19, 2026, 9:06 PM · noreply@formstack.com · 2 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 02/19/26 9:06 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the
1. StaffFeb 19, 2026, 9:06 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 02/19/26 9:06 PM Cancellation Policy: The Cancellation Policy i
2. StaffFeb 19, 2026, 9:06 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 02/19/26 9:06 PM Cancellation Policy: The Cancellation Policy i

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 24998
Name: Jeffrey Sawyer
Phone: (843) 810-6587
Email: lsawyer@jwspls.net
Reason (dropdown): Other
Reason (free text): Steel Building Co never started permitting process or started plans after 4 months of waiting
Request (refund vs credit): Credit On File
Credit checkbox: I understand
Submitted time: 02/19/26 9:06 PM · form Feb 19, 2026 09:03 PM
Doc names: None
Local files: None on disk
Drive / doc URLs: None on the form

Attachments

0 local · 0 Drive link-only · order #24998

Local files are served from data/formstack-docs/24998/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 19c78ccbf7113e93). Submitted 02/19/26 9:06 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Steel Building Co never started permitting process or started plans after 4 months of waiting

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2026-02-19T21:06:47-05:00
Hours since signing: n/a
Days since signing: 125.9
Habitable: No
Wants refund: No
Permit denial alleged: Yes
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Jeffrey Sawyer,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602