Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Matthew Yeager #24908

FORMSTACKReviewedOver 72hForm receivedNo reply · old

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Oct 30, 2025

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
120354023_img_0199.pngOpen image — 120354023_img_0199.png

What we decided

HISTORY · never an input to decide()
Staff replied (not a decision)

Staff replied but not a decision letter

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #24908

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Fwd: Keswick (15972BRACK) - Garage Exterior Alteration Application

    Nov 19, 2025, 2:49 PM · redskins9996@gmail.com

    Inbound

    Mr.Yeager, Order #24908 Requesting a refund. Sent from my iPad Begin forwarded message: From: Hannah Jonas <hjonas@arm-rents.com> Date: November 13, 2025

  • Fwd: Refund for order #24908

    Nov 18, 2025, 6:06 PM · redskins9996@gmail.com

    Inbound

    Sent from my iPad Begin forwarded message: From: Matt Yeager <redskins9996@gmail.com> Date: November 18, 2025 at 5:50:29 PM EST To: Cancellations Department <ca

  • Refund for order #24908

    Nov 18, 2025, 5:58 AM · redskins9996@gmail.com · 2 messages

    Inbound

    Good Morning, I sent you documentation last Thursday at 12:13 pm from my HOA stating that structure will not fit on property. Have not heard back from you all a

    1. InboundNov 18, 2025, 5:58 AM · redskins9996@gmail.com

      Good Morning, I sent you documentation last Thursday at 12:13 pm from my HOA stating that structure will not fit on prop

    2. StaffNov 18, 2025, 2:55 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Matt, We have reviewed your attachments and we will need something that states that the building can not

  • Order #24908- Matt Yeager -15972 Brackenburn Ct. Hughesville Md.20637

    Nov 14, 2025, 3:10 PM · redskins9996@gmail.com

    Inbound

    Good Afternoon, Just reaching to find out to see if you received my E-mail with documents that show that HOA has denied my application due to structure will not

  • Matthew Yeager Oder#24908

    Nov 13, 2025, 12:52 PM · redskins9996@gmail.com

    Inbound

    Good afternoon, Please see attached documents of proof of why structure cannot be put on property in order to complete refund. Thank you, Matthew Yeager

  • Re: Your cancellation form

    Nov 11, 2025, 7:59 AM · redskins9996@gmail.com · 5 messages

    Inbound

    Good Morning, So you are telling me that I can't get my refund of over $1800.00. This structure will not fit on my property. Did not realize that my propert

    1. StaffOct 30, 2025, 10:21 AM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundNov 6, 2025, 4:46 PM · redskins9996@gmail.com

      Good Evening, Just reaching out to get any update on my cancellation that I put in last week. My order # was 24908 and m

    3. StaffNov 10, 2025, 5:02 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Matt. We have reviewed your cancellation request. The document submitted states that it is temporarily de

  • Cancellation Form

    Oct 30, 2025, 12:50 PM · noreply@formstack.com · 2 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 10/30/25 12:50 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as th

    1. StaffOct 30, 2025, 12:50 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 10/30/25 12:50 PM Cancellation Policy: The Cancellation Policy

    2. StaffOct 30, 2025, 12:50 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 10/30/25 12:50 PM Cancellation Policy: The Cancellation Policy

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
24908
Name
Matthew Yeager
Phone
(240) 393-2984
Email
Redskins9996@gmail.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
10/30/25 12:50 PM · form Oct 30, 2025 12:42 PM
Doc names
uc, 120354023_uc.bin, 120354023_img_0199.png
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #24908

Local files are served from data/formstack-docs/24908/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 19a3607656d453af). Submitted 10/30/25 12:50 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120354023_img_0199.png. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120354023_img_0199.png. A filename is not a denial. Opened actual uploaded file (Brandyn Wnukowski).

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-10-30T12:50:38-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin, 120354023_img_0199.png)
File opened in lab
Yes
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_img_0199.png

    No local file — use the Attachments Drive link (TEST MODE)

Status: Opened, not official

Reviewer: Brandyn Wnukowski · opened permit-doc-reviews.json

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Matthew Yeager,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602