Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Arthur Richards #24876

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jan 12, 2026

Formstack submitted (America/New_York)

Reason for cancel

Other

Big building direct ,Was unable to make the building installation that was scheduled. Two times in a row.

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to richardsarthur48@gmail.com: Good afternoon Arthur, We have reviewed your cancellation request however this request would be outside of our cancellation policy. I am sorry that your installation has been rescheduled multiple times

2026-01-14T22:44:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: richardsarthur48@gmail.com

Subject: Re: Refund my money.

Good afternoon Arthur, We have reviewed your cancellation request however this request would be outside of our cancellation policy. I am sorry that your installation has been rescheduled multiple times

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose credit_on_file under outside_policy_default_credit.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #24876

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: My building

    Jan 15, 2026, 10:17 AM · richardsarthur48@gmail.com · 4 messages

    Inbound

    So can you have me put back on the schedule to have my building completed. Thanks I appreciate it. Sent from my iPhone > On Jan 14, 2026, at 6:49 PM, Arthur

    1. InboundJan 14, 2026, 6:49 PM · richardsarthur48@gmail.com

      I would appreciate it if you could help me get my building installed as my wife had passed and she wanted me to have it

    2. InboundJan 15, 2026, 10:17 AM · richardsarthur48@gmail.com

      So can you have me put back on the schedule to have my building completed. Thanks I appreciate it. Sent from my iPhone &

    3. StaffJan 15, 2026, 4:32 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Arthur, I will inform our success team so they can work with Eagle to try and get this scheduled as soon

  • Building

    Jan 14, 2026, 6:41 PM · richardsarthur48@gmail.com

    Inbound

    Would like to have it installed by big building direct if possible Sent from my iPhone

  • Project.

    Jan 14, 2026, 6:40 PM · richardsarthur48@gmail.com

    Inbound

    Can they be here to install my building on the 19th as promised or is it another week out. Sent from my iPhone

  • Refund my money.

    Jan 14, 2026, 3:43 PM · richardsarthur48@gmail.com · 2 messages

    Inbound

    I want to be reimbursed for my deposit and I am tired of playing games with you people. You will give me my money back. I guarantee you that. Sent from my iPhon

    1. InboundJan 14, 2026, 3:43 PM · richardsarthur48@gmail.com

      I want to be reimbursed for my deposit and I am tired of playing games with you people. You will give me my money back.

    2. StaffJan 14, 2026, 5:44 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Arthur, We have reviewed your cancellation request however this request would be outside of our cancellat

  • Refund

    Jan 13, 2026, 4:24 PM · richardsarthur48@gmail.com

    Inbound

    I just want to make a petition with my refund that your schedulers left me no choice but to cancel my order and flaunted it like they could care less about my b

  • Your cancellation form

    Jan 12, 2026, 5:43 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

  • Cancellation Form

    Jan 12, 2026, 6:22 PM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 24876 · Arthur Richards

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
24876
Name
Arthur Richards
Phone
(419) 989-5432
Email
richardsarthur48@gmail.com
Reason (dropdown)
Other
Reason (free text)
Big building direct ,Was unable to make the building installation that was scheduled. Two times in a row.
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
01/12/26 6:22 PM · form Jan 12, 2026 06:09 PM
Doc names
None
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #24876

Local files are served from data/formstack-docs/24876/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 19bb4844141fcdb4). Submitted 01/12/26 6:22 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Big building direct ,Was unable to make the building installation that was scheduled. Two times in a row.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2026-01-12T18:22:01-05:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Arthur Richards,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602