Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Dave Brewer #24770

FORMSTACKOver 72hForm receivedNo reply · old

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Oct 27, 2025

Formstack submitted (America/New_York)

Reason for cancel

Other

I am reaching out to you about my order. On 9/30/2025 I signed the agreement. On 10/6/2025 I had an injury at work. (Workman's Compensation is involved) I had a few visits with Dr. and an MRI was ordered. On 10/25/2025 I had an MRI conducted On 10/27/2025, I had a follow up with the Dr from the MRI. It has been determined that I need to have surgery. With these events that have occurred, I am unable to perform the work that I was going to do to prepare the site and pour concrete. I have been told that recovery is expected to take 9-12 months. I will be off of work for an undetermined amount of time. Due to all of these above. I have reached out to Tucker, the sales person that we worked with and asked that my ordered be cancelled and deposit be refunded. I am very upset that this won't work out as I have looked forward to getting a barn, but at this time, with the major change in my health and being off of work indefinitely with surgery. I appreciate your cooperation and please let me know if there is anything further I need to do or speak to anyone. Please let me know the next steps and what I can do to get the order cancelled and the refund sent back to me. I know they have not started manufacturing because we have been waiting on Steel samples from your manufacturing company with the different paint colors, so they do not have a color for our order. I hope that actually helps us both out as you would not have started the process yet. Thank you for your help while we try to get this taken care of. We will have more details on when the surgery will be scheduled and more from workers comp in the coming weeks. If you need more information, please reach out and I will provide you with as much of the documentation as I can. Below I have attached the Workers Comp forms and the diagnosis from MyChart, which are the results from the MRI. I understand that I must "request credit on file" because that is the only option you provide to complete the form. But I am asking that you reconsider and give me a full refund because of the circumstances and the timing.

Request: Credit On File

Permit proof

Signed by government? NoFixable? Yes
Open PDF — 120399912_wc_and_mychart_info_20251027.pdf

What we decided

HISTORY · never an input to decide()
No reply · old

No sent decision found

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #24770

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Your cancellation form

    Nov 4, 2025, 12:02 PM · grampy1932@gmail.com · 5 messages

    Inbound

    Hello, Just checking on the status of your management's review of our Cancellation request. Again, I did ask for an exception to the policy for a full refun

    1. StaffOct 27, 2025, 2:55 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundOct 27, 2025, 3:46 PM · grampy1932@gmail.com

      Hello, I see that under no circumstance is the deposit refundable, but I am asking as this was a medical injury/ issue t

    3. InboundOct 28, 2025, 4:09 PM · grampy1932@gmail.com

      Hello, I have filled out the form last night. I also sent you an email yesterday requesting an exception to your rule on

  • Cancellation Form

    Oct 27, 2025, 6:25 PM · noreply@formstack.com · 2 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 10/27/25 6:25 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffOct 27, 2025, 6:25 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 10/27/25 6:25 PM Cancellation Policy: The Cancellation Policy i

    2. StaffOct 27, 2025, 6:25 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 10/27/25 6:25 PM Cancellation Policy: The Cancellation Policy i

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
24770
Name
Dave Brewer
Phone
(937) 441-3343
Email
grampy1932@gmail.com
Reason (dropdown)
Other
Reason (free text)
I am reaching out to you about my order. On 9/30/2025 I signed the agreement. On 10/6/2025 I had an injury at work. (Workman's Compensation is involved) I had a few visits with Dr. and an MRI was ordered. On 10/25/2025 I had an MRI conducted On 10/27/2025, I had a follow up with the Dr from the MRI. It has been determined that I need to have surgery. With these events that have occurred, I am unable to perform the work that I was going to do to prepare the site and pour concrete. I have been told that recovery is expected to take 9-12 months. I will be off of work for an undetermined amount of time. Due to all of these above. I have reached out to Tucker, the sales person that we worked with and asked that my ordered be cancelled and deposit be refunded. I am very upset that this won't work out as I have looked forward to getting a barn, but at this time, with the major change in my health and being off of work indefinitely with surgery. I appreciate your cooperation and please let me know if there is anything further I need to do or speak to anyone. Please let me know the next steps and what I can do to get the order cancelled and the refund sent back to me. I know they have not started manufacturing because we have been waiting on Steel samples from your manufacturing company with the different paint colors, so they do not have a color for our order. I hope that actually helps us both out as you would not have started the process yet. Thank you for your help while we try to get this taken care of. We will have more details on when the surgery will be scheduled and more from workers comp in the coming weeks. If you need more information, please reach out and I will provide you with as much of the documentation as I can. Below I have attached the Workers Comp forms and the diagnosis from MyChart, which are the results from the MRI. I understand that I must "request credit on file" because that is the only option you provide to complete the form. But I am asking that you reconsider and give me a full refund because of the circumstances and the timing.
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
10/27/25 6:25 PM · form Oct 27, 2025 03:36 PM
Doc names
uc, 120399912_uc.bin, 120399912_wc_and_mychart_info_20251027.pdf
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #24770

Local files are served from data/formstack-docs/24770/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 19a27c6dbce5b729). Submitted 10/27/25 6:25 PM ET. Request: Credit On File. Credit checkbox: I understand. Docs mentioned: uc, 120399912_uc.bin, 120399912_wc_and_mychart_info_20251027.pdf. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120399912_uc.bin, 120399912_wc_and_mychart_info_20251027.pdf. A filename is not a denial. I am reaching out to you about my order. On 9/30/2025 I signed the agreement. On 10/6/2025 I had an injury at work. (Workman's Compensation is involved) I had a few visits with Dr. and an MRI was ordered. On 10/25/2025 I had an MRI conducted On 10/27/2025, I had a follow up with the Dr from the MRI. It has been determined

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-10-27T18:25:29-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
No
Permit file uploaded
Yes (uc, 120399912_uc.bin, 120399912_wc_and_mychart_info_20251027.pdf)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_wc_and_mychart_info_20251027.pdf

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Dave Brewer,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602