Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Sarah Lawler #24536

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Mar 20, 2026

Formstack submitted (America/New_York)

Reason for cancel

Other

My county permit department took over 15 weeks. When I submitted they told me everything was in order and the engineer seal was all I needed to get my permit . I have also requested a formal denial letter from them and have yet to receive one. I will be able to provide once they have given me one.This form will only let me ask for a credit on file but I would like a refund as it was beyond my control that the county took so long to respond to my permit request.

Request: Credit On File

Permit proof

Signed by government? NoFixable? Yes
Open PDF — carport_garage_project_-_s.lawler1977gmail.com.pdf

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to s.lawler1977@gmail.com: Good morning Sarah, The credit on file does not have an expiration date. We will store the credit under your contact information, when you are ready to use the credit you can contact our building

2026-05-05T14:03:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: s.lawler1977@gmail.com

Subject: Re: Cancellation Request

Good morning Sarah, The credit on file does not have an expiration date. We will store the credit under your contact information, when you are ready to use the credit you can contact our building

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: credit_on_file. Policy proposal: need_docs (need_open_uploaded_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #24536

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Cancellation Request

    Apr 28, 2026, 5:55 PM · s.lawler1977@gmail.com · 6 messages

    Inbound

    Yes, I would like to proceed with the cancellation and convert my deposit to credit on file. How long will the credit remain on file? Thank you for your help wi

    1. StaffApr 21, 2026, 5:55 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Sarah, We have reviewed your cancellation request. To approve your cancellation and refund we will need a

    2. StaffApr 21, 2026, 5:55 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Sarah, We have reviewed your cancellation request. To approve your cancellation and refund we will need a

    3. InboundApr 23, 2026, 2:12 PM · s.lawler1977@gmail.com

      ---------- Forwarded message --------- From: Sarah Lawler <s.lawler1977@gmail.com> Date: Wed, Apr 22, 2026 at 3:35 PM Su

  • Cancellation Form

    Mar 20, 2026, 2:50 PM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 24536 · Sarah Lawler

  • Re: Your cancellation form

    Mar 9, 2026, 12:48 PM · s.lawler1977@gmail.com · 2 messages

    Inbound

    Good morning. I have received the cancellation form and will submit it as soon as I receive the denial letter from the permit office. Thank you, Sarah Lawler On

    1. StaffMar 5, 2026, 5:47 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundMar 9, 2026, 12:48 PM · s.lawler1977@gmail.com

      Good morning. I have received the cancellation form and will submit it as soon as I receive the denial letter from the p

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
24536
Name
Sarah Lawler
Phone
(310) 702-6365
Email
S.lawler1977@gmail.com
Reason (dropdown)
Other
Reason (free text)
My county permit department took over 15 weeks. When I submitted they told me everything was in order and the engineer seal was all I needed to get my permit . I have also requested a formal denial letter from them and have yet to receive one. I will be able to provide once they have given me one.This form will only let me ask for a credit on file but I would like a refund as it was beyond my control that the county took so long to respond to my permit request.
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
03/20/26 2:50 PM · form Mar 16, 2026 04:48 PM
Doc names
uc, 120399912_uc.bin, carport_garage_project_-_s.lawler1977gmail.com.pdf
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #24536

Local files are served from data/formstack-docs/24536/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 19d0b40f36d0a460). Submitted 03/20/26 2:50 PM ET. Request: Credit On File. Credit checkbox: I understand. Docs mentioned: uc, 120399912_uc.bin, carport_garage_project_-_s.lawler1977gmail.com.pdf. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120399912_uc.bin, carport_garage_project_-_s.lawler1977gmail.com.pdf. A filename is not a denial. My county permit department took over 15 weeks. When I submitted they told me everything was in order and the engineer seal was all I needed to get my permit . I have also requested a formal denial letter from them and have yet to receive one. I will be able to provide once they have given me one.This form will only let

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2026-03-20T14:50:15-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120399912_uc.bin, carport_garage_project_-_s.lawler1977gmail.com.pdf)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • carport_garage_project_-_s.lawler1977gmail.com.pdf

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Sarah Lawler,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602