Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Katie Quintero #24519

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Sep 2, 2025

Formstack submitted (America/New_York)

Reason for cancel

Other

Home purchase fell through as a result of seller not disclosing certain property discrepancies

Request: Credit On File

Permit proof

Signed by government? NoFixable? Yes

What we decided

HISTORY · never an input to decide()

Refund· refund_approved

Sent refund-approved letter. Sent mail to ['poopook8e@icloud.com'] (matched via same_local_icloud_yahoo_and_thread): Good afternoon Katie, Your cancellation has been processed and you should receive your refund within the next 5-7 business days. On Wed, Sep 10, 2025 at 12:02 PM katie quintero <poopook8e@icloud.com

2025-09-16T17:05:24Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: poopook8e@yahoo.com, poopook8e@icloud.com

Subject: Re: Status of order cancellation

Good afternoon Katie, Your cancellation has been processed and you should receive your refund within the next 5-7 business days. On Wed, Sep 10, 2025 at 12:02 PM katie quintero <poopook8e@icloud.com

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: refund. Policy proposal: credit_on_file (outside_policy_default_credit).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #24519

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Status of cancelled order # 24519

    Sep 12, 2025, 3:13 PM · poopook8e@icloud.com

    Inbound

    To whom it may concern, I would like a status update on a cancellation of my order number 24519. I canceled this on 8/26/25. I have not received any update on t

  • Cancellation Form

    Sep 2, 2025, 5:37 PM · noreply@formstack.com · 2 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 09/02/25 5:37 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffSep 2, 2025, 5:37 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 09/02/25 5:37 PM Cancellation Policy: The Cancellation Policy i

    2. StaffSep 2, 2025, 5:37 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 09/02/25 5:37 PM Cancellation Policy: The Cancellation Policy i

  • Your cancellation form

    Sep 2, 2025, 12:36 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
24519
Name
katie quintero
Phone
(714) 458-5395
Email
poopook8e@yahoo.com
Reason (dropdown)
Other
Reason (free text)
Home purchase fell through as a result of seller not disclosing certain property discrepancies
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
09/02/25 5:37 PM · form Sep 02, 2025 02:28 PM
Doc names
uc, 120399912_uc.bin, 120399912_termination_doc.html.zip
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #24519

Local files are served from data/formstack-docs/24519/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 1990c5ce28a96a6b). Submitted 09/02/25 5:37 PM ET. Request: Credit On File. Credit checkbox: I understand. Docs mentioned: uc, 120399912_uc.bin, 120399912_termination_doc.html.zip. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120399912_uc.bin, 120399912_termination_doc.html.zip. A filename is not a denial. Home purchase fell through as a result of seller not disclosing certain property discrepancies

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-09-02T17:37:13-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
Yes (uc, 120399912_uc.bin, 120399912_termination_doc.html.zip)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_termination_doc.html.zip

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Katie Quintero,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602