Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Kristoferis Cikanavicius #24491

FORMSTACKOver 72hForm receivedNo reply · old

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Sep 18, 2025

Formstack submitted (America/New_York)

Reason for cancel

Other

When paying the deposit, I was under the assumption that the building would be installed within 8-10 of scheduling, as was told to me by your sales representative. I stressed the importance of getting it installed soon, and before the winter, and he never once mentioned any delays, or the schedule being booked up. I recently found out that installation is only available spring next year. I have emails from him telling me that installation will be 8-10 weeks from scheduling. I would like to cancel my order, and get a full refund, as installation spring next year isn’t what I paid for, and I had no knowledge of it. Thank you.

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()
Staff replied (not a decision)

Staff replied but not a decision letter

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #24491

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Fwd: Metal shed cancellation

    Sep 29, 2025, 3:20 PM · kristoferis.c@gmail.com · 5 messages

    Inbound

    Best regards, Kristoferis Cikanavicius Phone: +1 (951) 813-0896 ---------- Forwarded message --------- From: Chase Murphy <c.murphy@bigbuildingsdirect.com&gt

    1. InboundSep 24, 2025, 8:30 AM · kristoferis.c@gmail.com

      Dear Chase, I hope this email finds you well. I am writing to follow up on my recent interaction with your cancellation

    2. StaffSep 24, 2025, 11:58 AM · garrett@bigbuildingsdirect.com

      Here is an email from the customer Kristoferis Cikanavičius 24991 I'm trying to pull the original call now so I can

    3. StaffSep 24, 2025, 2:49 PM · garrett@bigbuildingsdirect.com

      At 2:50 Chase tells this customer the manu is 8-10 weeks out. No clue why because he even admitted he knew about the 8/1

  • Cancellation Form

    Sep 18, 2025, 11:57 AM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 24491 · Kristoferis Cikanavicius

  • Re: Your cancellation form

    Sep 16, 2025, 2:01 PM · kristoferis.c@gmail.com · 3 messages

    Inbound

    Hello, thank you very much for the help. It has been more than 72 hours since signing, so from what I understand you won't be able to give me a refund? Your

    1. StaffSep 16, 2025, 1:08 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundSep 16, 2025, 2:01 PM · kristoferis.c@gmail.com

      Hello, thank you very much for the help. It has been more than 72 hours since signing, so from what I understand you won

    3. StaffSep 22, 2025, 5:56 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Kristoferis, We have reviewed your cancellation request. Lead times are estimates based on average run ti

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
24491
Name
Kristoferis Cikanavicius
Phone
9518130896
Email
kristoferis.c@gmail.com
Reason (dropdown)
Other
Reason (free text)
When paying the deposit, I was under the assumption that the building would be installed within 8-10 of scheduling, as was told to me by your sales representative. I stressed the importance of getting it installed soon, and before the winter, and he never once mentioned any delays, or the schedule being booked up. I recently found out that installation is only available spring next year. I have emails from him telling me that installation will be 8-10 weeks from scheduling. I would like to cancel my order, and get a full refund, as installation spring next year isn’t what I paid for, and I had no knowledge of it. Thank you.
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
09/18/25 11:57 AM · form Sep 18, 2025 11:48 AM
Doc names
None
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #24491

Local files are served from data/formstack-docs/24491/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 1995d8bdc8ab0f35). Submitted 09/18/25 11:57 AM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: When paying the deposit, I was under the assumption that the building would be installed within 8-10 of scheduling, as was told to me by your sales representative. I stressed the importance of getting it installed soon, and before the winter, and he never once mentioned any delays, or the schedule being booked up. I recently found out that installation is only available spring next year. I have emails from him telling me that installation will be 8-10 weeks from scheduling. I would like to cance

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-09-18T11:57:47-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Kristoferis Cikanavicius,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602