Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

ADAM HURWITZ #24471

FORMSTACKReviewedOver 72hForm received

Sales date

Aug 19, 2020

From the order record

Cancel date

Dec 11, 2025

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? YesFixable? Yes
Open PDF — 120354023_zoning_denial_6575_ridgebury_for_detached_garage.pdf

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to adamhurwitz22@gmail.com: Adam, The cancellation policy is listed on the final page of your project order form and must be signed to proceed with the project stating that after 90 days the deposit is non-refundable. The credit

2026-02-10T22:56:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: adamhurwitz22@gmail.com

Subject: Re: Your cancellation form

Adam, The cancellation policy is listed on the final page of your project order form and must be signed to proceed with the project stating that after 90 days the deposit is non-refundable. The credit

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

88% high

After 90 days of signing, permit-denial refunds are closed; offer credit

Used sales date because signed date is missing. Signing was 1940 days before the cancel request (from sales date). The 90-day window is only the time to obtain a government-signed permit denial — not a general cancellation timeout. Offer credit on file (same or higher future building, 2 years).

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Decision matches (credit), but Jacob’s sent reason/template used “90 day cancellation policy” as a blanket timeout. 90 days is only the permit-denial window. Policy proposal template is the outside-policy credit letter.

Manufacturer

American Steel

SENT TO MANUFACTURER

Order total

$13,415.00

Deposit

$2,414.70

Signed order form

Open files

Gmail related to #24471

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Your cancellation form

    Feb 4, 2026, 6:41 PM · adamhurwitz22@gmail.com · 5 messages

    Inbound

    It took your company far longer than 90 days to get into the permitting process. There would have been no way for me to know I needed to cancel within 90 days.

    1. StaffDec 10, 2025, 2:53 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundJan 30, 2026, 11:18 AM · adamhurwitz22@gmail.com

      Hello. I put in a cancelation request 7 weeks ago and have yet to recieve an answer or update. Can someone please update

    3. StaffFeb 4, 2026, 5:44 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Adam, I apologize for the delay, your request has been reviewed however, the request was outside of our 9

  • Cancellation Form

    Dec 11, 2025, 12:07 PM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 24471 · ADAM HURWITZ

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
24471
Name
ADAM HURWITZ
Phone
7038196066
Email
Adamhurwitz22@gmail.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
12/11/25 12:07 PM · form Dec 11, 2025 09:59 AM
Doc names
uc, 120354023_uc.bin, 20251204.docx
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #24471

Local files are served from data/formstack-docs/24471/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 19b0d3b12811a406). Submitted 12/11/25 12:07 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 20251204.docx. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 20251204.docx. A filename is not a denial. Opened actual uploaded file (Brandyn Wnukowski).

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-12-11T12:07:22-05:00
Hours since signing
n/a
Days since signing
1939.7
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin, 20251204.docx)
File opened in lab
Yes
Government-signed denial
Yes
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 20251204.docx

    No local file — use the Attachments Drive link (TEST MODE)

Status: Opened, official (not unfixable)

Reviewer: Brandyn Wnukowski · opened permit-doc-reviews.json

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello ADAM HURWITZ,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602