Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Robert Phillips #24401

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jan 22, 2026

Formstack submitted (America/New_York)

Reason for cancel

Other

Robert phillips passed away.

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to knightrider0216@gmail.com: William, At this time we do not have the ability to offer any alternative to our credit on file policy. On Thu, Feb 5, 2026 at 1:00 PM William Knight <knightrider0216@gmail.com> wrote: I first

2026-02-10T22:56:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: knightrider0216@gmail.com

Subject: Re: Cancellation Request

William, At this time we do not have the ability to offer any alternative to our credit on file policy. On Thu, Feb 5, 2026 at 1:00 PM William Knight <knightrider0216@gmail.com> wrote: I first

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose credit_on_file under outside_policy_default_credit.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #24401

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Cancellation Request

    Feb 5, 2026, 1:00 PM · knightrider0216@gmail.com · 6 messages

    Inbound

    I first contacted you guys in September on this issue and informed the sales team of my father's passing. I understand your policies are in place for good reaso

    1. StaffJan 30, 2026, 5:16 PM · cancellations@bigbuildingsdirect.com

      Good afternoon, We have reviewed your cancellation request. We can proceed with the cancellation of both buildings. The

    2. InboundFeb 2, 2026, 12:54 PM · knightrider0216@gmail.com

      Hello, Is there any way of receiving a full refund due to the unforeseen passing of my father? We will not be developing

    3. StaffFeb 4, 2026, 5:44 PM · cancellations@bigbuildingsdirect.com

      Good afternoon William, After reviewing the request with our management team the cancellation has been determined to be

  • Cancellation Form

    Jan 22, 2026, 1:28 PM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 24401 · Robert Phillips

  • Cancellation Form

    Oct 24, 2025, 4:15 PM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 24401,24404 · Robert Phillips

  • Your cancellation form

    Oct 21, 2025, 5:49 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
24401
Name
Robert Phillips
Phone
(775) 224-8334
Email
knightrider0216@gmail.com
Reason (dropdown)
Other
Reason (free text)
Robert phillips passed away.
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
01/22/26 1:28 PM · form Jan 22, 2026 10:25 AM
Doc names
None
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #24401

Local files are served from data/formstack-docs/24401/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

Facts

Imported from Formstack Cancellation Form (thread 19be6652453dce05). Submitted 01/22/26 1:28 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Robert phillips passed away.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2026-01-22T13:28:35-05:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Robert Phillips,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602