Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Matt Navarro #24329

FORMSTACKReviewedOver 72hForm received

Sales date

Aug 2, 202

From the order record

Cancel date

Oct 24, 2025

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? YesFixable? Yes
unzipped/image1.pngOpen image — unzipped/image1.png

What we decided

HISTORY · never an input to decide()

Refund· refund_approved

Sent refund-approved letter. Sent mail to mattnavarro51@gmail.com: Good afternoon Matt, Our management team has completed their review and approved your cancellation and refund request. You should receive your refund back to the card that was used to place the deposit

2025-11-11T17:27:28Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: mattnavarro51@gmail.com

Subject: Re: Follow up

Good afternoon Matt, Our management team has completed their review and approved your cancellation and refund request. You should receive your refund back to the card that was used to place the deposit

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

88% high

After 90 days of signing, permit-denial refunds are closed; offer credit

Used sales date because signed date is missing. Signing was 665921 days before the cancel request (from sales date). The 90-day window is only the time to obtain a government-signed permit denial — not a general cancellation timeout. Offer credit on file (same or higher future building, 2 years).

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: refund. Policy proposal: credit_on_file (permit_window_closed_90d).

Manufacturer

Eagle

CANCELLED

Order total

$37,395.32

Deposit

$7,479.06

Signed order form

Open files

Gmail related to #24329

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Follow up

    Nov 7, 2025, 10:45 AM · mattnavarro51@gmail.com · 4 messages

    Inbound

    I forgot to add the order number to my email. This has the invoice and order number.

    1. InboundNov 6, 2025, 8:30 AM · mattnavarro51@gmail.com

      I was just wanting to follow up on my cancellation of my building. Was this cancellation approved for a refund? If so wh

    2. InboundNov 7, 2025, 10:45 AM · mattnavarro51@gmail.com

      I forgot to add the order number to my email. This has the invoice and order number.

    3. StaffNov 10, 2025, 3:54 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Matt, Your request is still under review with our management team, we operate based on the date the form

  • Cancellation Form

    Oct 24, 2025, 4:15 PM · noreply@formstack.com · 4 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 10/24/25 4:15 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffOct 24, 2025, 12:53 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 10/24/25 12:53 PM Cancellation Policy: The Cancellation Policy

    2. StaffOct 24, 2025, 12:53 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 10/24/25 12:53 PM Cancellation Policy: The Cancellation Policy

    3. StaffOct 24, 2025, 4:15 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 10/24/25 4:15 PM Cancellation Policy: The Cancellation Policy i

  • Your cancellation form

    Oct 21, 2025, 5:49 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
24329
Name
Matt Navarro
Phone
(620) 344-0963
Email
mattnavarro51@gmail.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
10/24/25 12:53 PM · form Oct 24, 2025 11:49 AM
Doc names
uc, 120354023_uc.bin, 120354023_city_denial_letter.docx
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #24329

Local files are served from data/formstack-docs/24329/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 19a172414605ebd4). Submitted 10/24/25 12:53 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120354023_city_denial_letter.docx. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120354023_city_denial_letter.docx. A filename is not a denial. Opened actual uploaded file (Brandyn Wnukowski).

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-10-24T12:53:45-04:00
Hours since signing
n/a
Days since signing
665920.7
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin, 120354023_city_denial_letter.docx)
File opened in lab
Yes
Government-signed denial
Yes
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_city_denial_letter.docx

    No local file — use the Attachments Drive link (TEST MODE)

Status: Opened, official (not unfixable)

Reviewer: Brandyn Wnukowski · opened permit-doc-reviews.json

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Matt Navarro,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602