Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Ryan Durrough #24293

FORMSTACKOver 72hForm receivedNo reply · old

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Sep 25, 2025

Formstack submitted (America/New_York)

Reason for cancel

Other

Had a professional equipment operator come out to see if my land could be filled in and flatten out but was told it couldn't happen.

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()
Staff replied (not a decision)

Staff replied but not a decision letter

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #24293

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Refund

    Oct 6, 2025, 2:37 PM · ryanmw299@yahoo.com · 5 messages

    Inbound

    My credit card company will be in contact with you guys because I'm disputing this. There's no reason why I can't get a refund when there was no materials order

    1. InboundSep 30, 2025, 6:24 PM · ryanmw299@yahoo.com

      Hello. I would like for someone to call me in regards to why I'm not getting a refund for I don't understand why I'm not

    2. StaffOct 1, 2025, 12:11 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Ryan, Our department is email only, so all correspondence will be done via email. Per our cancellation po

    3. InboundOct 1, 2025, 2:33 PM · ryanmw299@yahoo.com

      Hello. This is absolutely ridiculous. I can't even find anything on your website about your refund/cancellation policy.

  • Cancellation Form

    Sep 25, 2025, 4:24 PM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 24293 · Ryan Durrough

  • Re: Your cancellation form

    Sep 24, 2025, 3:01 PM · ryanmw299@yahoo.com · 3 messages

    Inbound

    Hello. If you could, please call me so I can explain why I'm canceling and for any additional info that you may need. 513-795-9041. Thank you, Ryan Yahoo Ma

    1. StaffSep 24, 2025, 2:26 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundSep 24, 2025, 3:01 PM · ryanmw299@yahoo.com

      Hello. If you could, please call me so I can explain why I'm canceling and for any additional info that you may need

    3. StaffSep 29, 2025, 5:56 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Ryan, We have reviewed your cancellation request. With the information you provided this request would be

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
24293
Name
Ryan Durrough
Phone
(513) 795-9041
Email
Ryanmw299@yahoo.com
Reason (dropdown)
Other
Reason (free text)
Had a professional equipment operator come out to see if my land could be filled in and flatten out but was told it couldn't happen.
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
09/25/25 4:24 PM · form Sep 25, 2025 04:22 PM
Doc names
None
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #24293

Local files are served from data/formstack-docs/24293/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 199828c7be396cfe). Submitted 09/25/25 4:24 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Had a professional equipment operator come out to see if my land could be filled in and flatten out but was told it couldn't happen.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-09-25T16:24:24-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Ryan Durrough,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602
Cancellation Lab · TEST MODE