Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Peter Woods #24274

FORMSTACKNeeds reviewOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Sep 23, 2025

Formstack submitted (America/New_York)

Reason for cancel

Other

Poor customer service. No building permit in kansas

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to pumptechpt@gmail.com: Good afternoon Peter, We have reviewed your cancellation request, however this request would be outside of our cancellation policy. If you wish to proceed with the cancellation the deposit would not be

2025-11-11T22:42:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: pumptechpt@gmail.com

Subject: Re: 24274

Good afternoon Peter, We have reviewed your cancellation request, however this request would be outside of our cancellation policy. If you wish to proceed with the cancellation the deposit would not be

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Permit denial alleged but no government-signed letter / building-dept email

A plot plan or customer narrative is not enough. Need a denial signed by a state/local/federal official, or a forwarded email from the building department. Do not refund yet.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: credit_on_file. Policy proposal: need_docs (need_government_signed_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #24274

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Cancellation Status

    Jan 20, 2026, 5:19 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Good afternoon Peter, Our success team informed us that you were requesting an update on your cancellation. We informed you on November 11th, 2025 that your req

  • Re: 24274

    Nov 11, 2025, 5:46 PM · pumptechpt@gmail.com · 3 messages

    Inbound

    Yes, please proceed. I'll have to order a bunch of crap to throw away. I'm not giving away my money, especially to a company that could not provide what

    1. InboundNov 6, 2025, 12:40 PM · pumptechpt@gmail.com

      Just sent a cancellation request. However, I do not want credit on file. I could not get any service from you during the

    2. StaffNov 11, 2025, 5:42 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Peter, We have reviewed your cancellation request, however this request would be outside of our cancellat

    3. InboundNov 11, 2025, 5:46 PM · pumptechpt@gmail.com

      Yes, please proceed. I'll have to order a bunch of crap to throw away. I'm not giving away my money, especially

  • Re: Your cancellation form

    Nov 6, 2025, 12:37 PM · pumptechpt@gmail.com · 2 messages

    Inbound

    On Thu, Nov 6, 2025 at 9:07 AM Cancellations Department <cancellations@bigbuildingsdirect.com> wrote: Hello, We are sending over a link to your cancellati

    1. StaffNov 6, 2025, 10:07 AM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundNov 6, 2025, 12:37 PM · pumptechpt@gmail.com

      On Thu, Nov 6, 2025 at 9:07 AM Cancellations Department <cancellations@bigbuildingsdirect.com> wrote: Hello, We ar

  • Cancellation Form

    Sep 23, 2025, 6:11 AM · noreply@formstack.com · 5 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 09/23/25 6:11 AM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffSep 22, 2025, 7:36 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 09/22/25 7:36 PM Cancellation Policy: The Cancellation Policy i

    2. StaffSep 22, 2025, 7:36 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 09/22/25 7:36 PM Cancellation Policy: The Cancellation Policy i

    3. StaffSep 22, 2025, 7:38 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 09/22/25 7:38 PM Cancellation Policy: The Cancellation Policy i

  • Your cancellation form

    Sep 16, 2025, 1:08 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
24274
Name
Peter Woods
Phone
(913) 522-1266
Email
pumptechpt@gmail.com
Reason (dropdown)
Other
Reason (free text)
Poor customer service. No building permit in kansas
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
09/23/25 9:37 AM · form Sep 23, 2025 08:33 AM
Doc names
None
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #24274

Local files are served from data/formstack-docs/24274/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

Facts

Imported from Formstack Cancellation Form (thread 19973c9992e6a8b6). Submitted 09/23/25 9:37 AM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Poor customer service. No building permit in kansas

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-09-23T09:37:36-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
Yes
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Peter Woods,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602