Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Kenny Deeson #24269

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Aug 27, 2025

Formstack submitted (America/New_York)

Reason for cancel

Other

Due to circumstances out of our control we are no longer financially able to commit to the building. I apologize for the inconvenience. Thank you.

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· credit_completed

Sent credit-on-file letter. Sent mail to kdeeson@tampabay.rr.com: Good afternoon, The credit on file will be stored under your name, phone number and email address. Our email chain can serve as your record for credit on file along with your original project order

2025-09-03T21:52:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: kdeeson@tampabay.rr.com

Subject: Re: Cancellation Request

Good afternoon, The credit on file will be stored under your name, phone number and email address. Our email chain can serve as your record for credit on file along with your original project order

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Same outcome (credit_on_file) but different policy reason. Jacob sent: credit_completed. Policy proposal: outside_policy_default_credit.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #24269

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • RE: Cancellation Request

    Aug 28, 2025, 1:46 PM · kdeeson@tampabay.rr.com · 4 messages

    Inbound

    We are disappointed that you choose not to reimburse the deposit. We had no intention of not moving forward with the building but unforeseen circumstances made

    1. StaffAug 27, 2025, 5:52 PM · cancellations@bigbuildingsdirect.com

      Good afternoon, We have reviewed your cancellation request. Unfortunately your cancellation would be outside of our canc

    2. InboundAug 28, 2025, 1:46 PM · kdeeson@tampabay.rr.com

      We are disappointed that you choose not to reimburse the deposit. We had no intention of not moving forward with the bui

    3. StaffSep 3, 2025, 5:52 PM · cancellations@bigbuildingsdirect.com

      Good afternoon, The credit on file will be stored under your name, phone number and email address. Our email chain can s

  • Cancellation Form

    Aug 27, 2025, 8:43 AM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 24269 · Kenny Deeson

  • Your cancellation form

    Aug 26, 2025, 5:49 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
24269
Name
Kenny Deeson
Phone
(863) 632-4733
Email
kdeeson@tampabay.rr.com
Reason (dropdown)
Other
Reason (free text)
Due to circumstances out of our control we are no longer financially able to commit to the building. I apologize for the inconvenience. Thank you.
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
08/27/25 8:43 AM · form Aug 27, 2025 08:23 AM
Doc names
None
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #24269

Local files are served from data/formstack-docs/24269/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 198eb8db2f996cd4). Submitted 08/27/25 8:43 AM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Due to circumstances out of our control we are no longer financially able to commit to the building. I apologize for the inconvenience. Thank you.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-08-27T08:43:06-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Kenny Deeson,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602
Cancellation Lab · TEST MODE