Bill Kupp #24257

FORMSTACKReviewedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Aug 21, 2025

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes

Open PDF — 120354023_corrections_16644.pdf

120354023_17557650821463437379534376504056.jpg

What we decided

HISTORY · never an input to decide()

Refund· refund_approved

Sent refund-approved letter. Sent mail to dhtkupp@gmail.com: We have completed the review of your request and have approved your cancellation and refund. You should receive your refund within the next 5-7 business days. On Tue, Sep 30, 2025 at 9:15 AM dhtkupp

2025-10-06T14:24:38Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: dhtkupp@gmail.com

Subject: Re: FW: Evaluation of Accessory Structure Application-13648 McKinley Rd

We have completed the review of your request and have approved your cancellation and refund. You should receive your refund within the next 5-7 business days. On Tue, Sep 30, 2025 at 9:15 AM dhtkupp

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: refund. Policy proposal: need_docs (need_open_uploaded_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #24257

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

FW: Evaluation of Accessory Structure Application-13648 McKinley Rd
Sep 30, 2025, 9:15 AM · dhtkupp@gmail.com · 3 messages
Inbound
Sent via the Samsung Galaxy Z Fold4, an AT&T 5G smartphone -------- Original message -------- From: W Mcilmurray <wmcilmurray@montrosetownship.org> Da
1. InboundSep 30, 2025, 9:13 AM · dhtkupp@gmail.com
  Sent via the Samsung Galaxy Z Fold4, an AT&T 5G smartphone -------- Original message -------- From: W Mcilmurray &lt
2. InboundSep 30, 2025, 9:15 AM · dhtkupp@gmail.com
  Sent via the Samsung Galaxy Z Fold4, an AT&T 5G smartphone -------- Original message -------- From: W Mcilmurray &lt
3. StaffOct 6, 2025, 10:24 AM · cancellations@bigbuildingsdirect.com
  We have completed the review of your request and have approved your cancellation and refund. You should receive your ref
FW: RE: Evaluation of Accessory Structure Application-13648 McKinley Rd
Sep 30, 2025, 9:09 AM · dhtkupp@gmail.com · 2 messages
Inbound
Sent via the Samsung Galaxy Z Fold4, an AT&T 5G smartphone -------- Original message --------From: W Mcilmurray Date: 9/30/25 8:59 AM (GMT-05:00) To: dhtkup
1. InboundSep 30, 2025, 9:06 AM · dhtkupp@gmail.com
  Sent via the Samsung Galaxy Z Fold4, an AT&T 5G smartphone -------- Original message --------From: W Mcilmurray Date
2. InboundSep 30, 2025, 9:09 AM · dhtkupp@gmail.com
  Sent via the Samsung Galaxy Z Fold4, an AT&T 5G smartphone -------- Original message --------From: W Mcilmurray Date
Re: So per your request on more information, I really didn't want this to be an interrogation however I sent you my declined permit hoping that would be enough. I'm not sure of all
Sep 23, 2025, 12:13 PM · dhtkupp@gmail.com · 5 messages
Inbound
Good afternoon, This is Bill Kupp. I am contacting you today because I have not received a response regarding me refund. I have supplied you with everything you
1. InboundAug 28, 2025, 11:18 AM · dhtkupp@gmail.com
  Sent via the Samsung Galaxy Z Fold4, an AT&T 5G smartphone
2. StaffSep 3, 2025, 5:52 PM · cancellations@bigbuildingsdirect.com
  Bill, We will need something from the building department or a survey that shows the building can not be erected anywher
3. InboundSep 22, 2025, 2:21 PM · dhtkupp@gmail.com
  Did you receive the email showing the reason for denial? Sent via the Samsung Galaxy Z Fold4, an AT&T 5G smartphone
Rebuttal for more of the denial permit....I will send more pictures of the township letter, but just letting you know that the car port structure has to be behind the neighbors fr
Aug 27, 2025, 6:37 PM · dhtkupp@gmail.com
Inbound
Sent via the Samsung Galaxy Z Fold4, an AT&T 5G smartphone
Cancellation Request
Aug 27, 2025, 5:52 PM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Good afternoon, We have reviewed your cancellation request however we will need more information to process your request. We will need a survey of the property
Cancellation Form
Aug 21, 2025, 4:32 AM · noreply@formstack.com
Jacob / staff sent
Formstack Cancellation Form · order 24257 · Bill Kupp
Your cancellation form
Aug 18, 2025, 5:41 PM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 24257
Name: Bill Kupp
Phone: (248) 210-7415
Email: dhtkupp@gmail.com
Reason (dropdown): Permit Denial/HOA Denial within 90 Days From Order
Reason (free text): —
Request (refund vs credit): Refund
Credit checkbox: Not checked
Submitted time: 08/21/25 4:32 AM · form Aug 21, 2025 04:30 AM
Doc names: uc, 120354023_uc.bin, 120354023_17557650821463437379534376504056.jpg
Local files: None on disk
Drive / doc URLs: uc — https://drive.google.com/a/bigbuildingsdirect.com/uc?id=1Qlx26659w8-Ofv_3G7JtIDKVIZ9uYJp2&export=download&size=3087123&display=/httpss3.amazonaws.comuseast1prodformssubmissionuploads104072446771281203540236838e1f7e6754fec9d582c00a0346933120354023_17557650821463437379534376504056.jpg_120354023_17557650821463437379534376504056.jpgTEST MODE

Attachments

0 local · 1 Drive link-only · order #24257

Local files are served from data/formstack-docs/24257/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 198cbc278856bbaf). Submitted 08/21/25 4:32 AM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120354023_17557650821463437379534376504056.jpg. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120354023_17557650821463437379534376504056.jpg. A filename is not a denial. Opened actual uploaded file (Brandyn Wnukowski).

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2025-08-21T04:32:48-04:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: Yes
Permit denial alleged: Yes
Permit file uploaded: Yes (uc, 120354023_uc.bin, 120354023_17557650821463437379534376504056.jpg)
File opened in lab: Yes
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

uc
No local file — use the Attachments Drive link (TEST MODE)
120354023_uc.bin
No local file — use the Attachments Drive link (TEST MODE)
120354023_17557650821463437379534376504056.jpg
No local file — use the Attachments Drive link (TEST MODE)

Status: Opened, not official

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski · opened permit-doc-reviews.json

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Bill Kupp,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602