Thomas Fortune #24067

FORMSTACKOver 72hForm received

Sales date

Jul 11, 2025

From the order record

Cancel date

Jul 16, 2025

Formstack submitted (America/New_York)

Reason for cancel

72-Hour Cancellation

Request: Refund

Permit proof

Signed by government? NoFixable? Yes

Open image — 120399912_img_2354.jpeg

What we decided

HISTORY · never an input to decide()

Refund· refund_approved

Sent refund-approved letter. Sent mail to fecoe@proton.me: Received, thank you. We will work to process your request immediately. You should receive the refund back to the card the deposit was placed on within the next 5-7 business days. On Fri, Aug 29, 2025

2025-09-03T19:40:02Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: fecoe@proton.me

Subject: Re: Cancellation for Thomas Fortune

Received, thank you. We will work to process your request immediately. You should receive the refund back to the card the deposit was placed on within the next 5-7 business days. On Fri, Aug 29, 2025

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

62% low

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

Also escalate: low_confidence

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: refund. Policy proposal: credit_on_file (outside_policy_default_credit).

Manufacturer

American Steel

cancelled

Order total

$24,190.00

Deposit

$4,354.20

Signed order form

Open files

Gmail related to #24067

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Cancellation for Thomas Fortune
Aug 29, 2025, 11:24 AM · Tommy@cnjmechanical.com · 2 messages
Inbound
Good morning. Here is a signed copy by the city of St. Louis letter for return of my down payment money and cancellation. BBD number #24067 Sent from my iPhone
1. InboundAug 29, 2025, 11:24 AM · Tommy@cnjmechanical.com
  Good morning. Here is a signed copy by the city of St. Louis letter for return of my down payment money and cancellation
2. StaffSep 3, 2025, 3:40 PM · cancellations@bigbuildingsdirect.com
  Received, thank you. We will work to process your request immediately. You should receive the refund back to the card th
Re: #24067 cancellation for Thomas Fortune
Jul 30, 2025, 8:42 PM · Tommy@cnjmechanical.com · 5 messages
Inbound
And still no reply. Sent from my iPhone On Jul 29, 2025, at 5:57 PM, Tommy Fortune <Tommy@cnjmechanical.com> wrote: Well, they assured me that I was ins
1. InboundJul 29, 2025, 1:03 PM · Tommy@cnjmechanical.com
  Good afternoon. This is Tommy. I have yet to hear from cancellation department on returning my funds from the down payme
2. StaffJul 29, 2025, 5:55 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Tommy, We have reviewed your request however we will need a permit denial showing the building can not be
3. InboundJul 29, 2025, 6:57 PM · Tommy@cnjmechanical.com
  Well, they assured me that I was inside the cancellation process in our before I sent the email. So, you are going to ho
Thomas Fortune cancellation
Jul 29, 2025, 2:45 PM · fecoe@proton.me
Inbound
Order number 24067 Hello, this is Thomas Fortune wondering the status of my cancellation for the order above. Thank you and please let me know. Sincerely, Thoma
Cancellation Form
Jul 16, 2025, 6:36 PM · noreply@formstack.com · 4 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 07/16/25 6:36 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the
1. StaffJul 16, 2025, 5:59 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 07/16/25 5:59 PM Cancellation Policy: The Cancellation Policy i
2. StaffJul 16, 2025, 5:59 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 07/16/25 5:59 PM Cancellation Policy: The Cancellation Policy i
3. StaffJul 16, 2025, 6:36 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 07/16/25 6:36 PM Cancellation Policy: The Cancellation Policy i
Your cancellation form
Jul 16, 2025, 5:35 PM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 24067
Name: Thomas Fortune
Phone: (636) 235-8613
Email: fecoe@proton.me
Reason (dropdown): 72-Hour Cancellation
Reason (free text): —
Request (refund vs credit): Refund
Credit checkbox: Not checked
Submitted time: 07/16/25 6:36 PM · form Jul 16, 2025 05:33 PM
Doc names: uc, 120399912_uc.bin, 120399912_img_2354.jpeg
Local files: None on disk
Drive / doc URLs: uc — https://drive.google.com/a/bigbuildingsdirect.com/uc?id=1n__uvJZBdqz7G-e93bZYbVkw1pxRV4VG&export=download&size=2815690&display=/httpss3.amazonaws.comuseast1prodformssubmissionuploads10407244677128120399912c1755a70042c48a3908787d0f58cb5ad120399912_img_2354.jpeg_120399912_img_2354.jpegTEST MODE

Attachments

0 local · 1 Drive link-only · order #24067

Local files are served from data/formstack-docs/24067/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 198153fb19160dae). Submitted 07/16/25 6:36 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120399912_uc.bin, 120399912_img_2354.jpeg. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120399912_uc.bin, 120399912_img_2354.jpeg. A filename is not a denial.

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2025-07-16T18:36:26-04:00
Hours since signing: n/a
Days since signing: 5.8
Habitable: No
Wants refund: Yes
Permit denial alleged: No
Permit file uploaded: Yes (uc, 120399912_uc.bin, 120399912_img_2354.jpeg)
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

uc
No local file — use the Attachments Drive link (TEST MODE)
120399912_uc.bin
No local file — use the Attachments Drive link (TEST MODE)
120399912_img_2354.jpeg
No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Thomas Fortune,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602