Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Matt Hanssen #23936

FORMSTACKReviewedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Aug 25, 2025

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
Open PDF — 120354023_sample-30_wide_7.pdf

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to matt.hanssen@musco.com: Good afternoon Matt, Unfortunately this would be outside of our cancellation policy, we can proceed with the cancellation however the deposit would be converted to a credit on file. The credit on file

2025-09-03T21:52:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: matt.hanssen@musco.com

Subject: Re: Cancellation Request

Good afternoon Matt, Unfortunately this would be outside of our cancellation policy, we can proceed with the cancellation however the deposit would be converted to a credit on file. The credit on file

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: credit_on_file. Policy proposal: need_docs (need_open_uploaded_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #23936

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • RE: Cancellation Request

    Sep 4, 2025, 11:12 AM · matt.hanssen@musco.com · 6 messages

    Inbound

    What is the reason that I cannot get a refund? I could understand maybe not a full amount... Time was wasted, and people need paid, but I can't understand NO re

    1. StaffAug 27, 2025, 5:52 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Matt, We have received your request however we did not receive a permit denial attached. If you can pleas

    2. InboundAug 28, 2025, 9:24 AM · matt.hanssen@musco.com

      All, I technically haven't received a denial form because I haven't gone through with the whole permitting process. The

    3. InboundSep 2, 2025, 1:57 PM · matt.hanssen@musco.com

      Hello, Is there anything I can do to help this get resolved? I'm really trying to move on from this. Thanks Matt From: M

  • Cancellation Form

    Aug 25, 2025, 11:36 AM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 23936 · Matt Hanssen

  • Your cancellation form

    Aug 21, 2025, 5:10 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
23936
Name
Matt Hanssen
Phone
(641) 670-0430
Email
matt.hanssen@musco.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
08/25/25 11:36 AM · form Aug 25, 2025 10:35 AM
Doc names
uc, 120354023_uc.bin, 120354023_sample-30_wide_7.pdf
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #23936

Local files are served from data/formstack-docs/23936/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 198e1dfc81c43c7c). Submitted 08/25/25 11:36 AM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120354023_sample-30_wide_7.pdf. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120354023_sample-30_wide_7.pdf. A filename is not a denial. Opened actual uploaded file (Brandyn Wnukowski).

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-08-25T11:36:31-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin, 120354023_sample-30_wide_7.pdf)
File opened in lab
Yes
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_sample-30_wide_7.pdf

    No local file — use the Attachments Drive link (TEST MODE)

Status: Opened, not official

Reviewer: Brandyn Wnukowski · opened permit-doc-reviews.json

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Matt Hanssen,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602