Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Faith -reinhard Rival #23633

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jun 25, 2025

Formstack submitted (America/New_York)

Reason for cancel

Other

my husband died unexpectedly on June 19th and can no longer afford it on my own.

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to rivalmf@icloud.com: If you are interested in looking at quotes for new projects to use the credit on file I can submit a request with our revision department however if you are looking to speak with someone in regards to

2025-08-14T21:08:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: rivalmf@icloud.com

Subject: Re: Refund

If you are interested in looking at quotes for new projects to use the credit on file I can submit a request with our revision department however if you are looking to speak with someone in regards to

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose credit_on_file under outside_policy_default_credit.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #23633

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Refund

    Aug 13, 2025, 7:34 PM · rivalmf@icloud.com · 2 messages

    Inbound

    Then I need to talk to someone who can help me

    1. InboundAug 13, 2025, 7:34 PM · rivalmf@icloud.com

      Then I need to talk to someone who can help me

    2. StaffAug 14, 2025, 5:08 PM · cancellations@bigbuildingsdirect.com

      If you are interested in looking at quotes for new projects to use the credit on file I can submit a request with our re

  • Refund

    Aug 13, 2025, 1:59 PM · rivalmf@icloud.com · 2 messages

    Inbound

    I have decided that I do not want my deposit in a credit account I will never use it I won't be needing a building with out my husband I have many expenses

    1. InboundAug 13, 2025, 1:59 PM · rivalmf@icloud.com

      I have decided that I do not want my deposit in a credit account I will never use it I won't be needing a building w

    2. StaffAug 13, 2025, 6:09 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Faith, Because this cancellation was outside of our cancellation policy we can not offer a refund of the

  • Refund

    Jul 22, 2025, 8:52 AM · rivalmf@icloud.com · 2 messages

    Inbound

    It saddens me that this company favors money over people.we do not know what tomorrow will bring my husbands death was sudden and unexpected.since you leave me

    1. InboundJul 22, 2025, 8:52 AM · rivalmf@icloud.com

      It saddens me that this company favors money over people.we do not know what tomorrow will bring my husbands death was s

    2. StaffJul 22, 2025, 4:08 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Faith, We will store this credit under your information. When you are ready to proceed with estimates on

  • Cancellation request

    Jul 9, 2025, 10:04 AM · rivalmf@icloud.com · 2 messages

    Inbound

    Hi this is Faith Rival inquiring about my cancellation and refund request due to the death of my husband. It has been 2 weeks since my request. I am still waiti

    1. InboundJul 9, 2025, 10:04 AM · rivalmf@icloud.com

      Hi this is Faith Rival inquiring about my cancellation and refund request due to the death of my husband. It has been 2

    2. StaffJul 9, 2025, 5:51 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Faith, We have reviewed your cancellation request, we can approve the cancellation however this request i

  • Cancellation Form

    Jun 25, 2025, 6:40 AM · noreply@formstack.com · 4 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 06/25/25 6:40 AM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffJun 24, 2025, 9:58 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 06/24/25 9:58 PM Cancellation Policy: The Cancellation Policy i

    2. StaffJun 24, 2025, 9:58 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 06/24/25 9:58 PM Cancellation Policy: The Cancellation Policy i

    3. StaffJun 25, 2025, 6:40 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 06/25/25 6:40 AM Cancellation Policy: The Cancellation Policy i

  • Your cancellation form

    Jun 23, 2025, 5:58 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

  • Your cancellation form

    Jun 20, 2025, 5:54 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
23633
Name
faith -reinhard rival
Phone
(978) 855-9029
Email
rivalmf@icloud.com
Reason (dropdown)
Other
Reason (free text)
my husband died unexpectedly on June 19th and can no longer afford it on my own.
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
06/25/25 6:40 AM · form Jun 25, 2025 06:25 AM
Doc names
None
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #23633

Local files are served from data/formstack-docs/23633/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 197a4ce7606ec765). Submitted 06/25/25 6:40 AM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: my husband died unexpectedly on June 19th and can no longer afford it on my own.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-06-25T06:40:00-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Faith -reinhard Rival,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602
Cancellation Lab · TEST MODE