Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Deborah Grady #23401

FORMSTACKNeeds reviewOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Aug 7, 2025

Formstack submitted (America/New_York)

Reason for cancel

Other

Was not able to submit a permit for approval on my own, it was online only and complicated . I may consider using my deposit for another piece of property I own here in Shrewsbury, at a later date .

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to crashgrady62@townisp.com: Good afternoon, We have reviewed your cancellation request and can approve the cancellation and credit on file. To proceed with your request we will need the following information to store the credit

2025-08-14T21:08:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: crashgrady62@townisp.com

Subject: Cancellation Request

Good afternoon, We have reviewed your cancellation request and can approve the cancellation and credit on file. To proceed with your request we will need the following information to store the credit

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Permit denial alleged but no government-signed letter / building-dept email

A plot plan or customer narrative is not enough. Need a denial signed by a state/local/federal official, or a forwarded email from the building department. Do not refund yet.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: credit_on_file. Policy proposal: need_docs (need_government_signed_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #23401

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Cancellation Request

    Aug 14, 2025, 5:08 PM · cancellations@bigbuildingsdirect.com · 2 messages

    Jacob / staff sent

    Good afternoon, We have reviewed your cancellation request and can approve the cancellation and credit on file. To proceed with your request we will need the fo

    1. StaffAug 14, 2025, 5:08 PM · cancellations@bigbuildingsdirect.com

      Good afternoon, We have reviewed your cancellation request and can approve the cancellation and credit on file. To proce

    2. StaffAug 14, 2025, 5:08 PM · cancellations@bigbuildingsdirect.com

      Good afternoon, We have reviewed your cancellation request and can approve the cancellation and credit on file. To proce

  • Cancellation Form

    Aug 7, 2025, 1:09 PM · noreply@formstack.com · 2 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 08/07/25 1:09 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffAug 7, 2025, 1:09 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 08/07/25 1:09 PM Cancellation Policy: The Cancellation Policy i

    2. StaffAug 7, 2025, 1:09 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 08/07/25 1:09 PM Cancellation Policy: The Cancellation Policy i

  • Re: Your cancellation form

    Jul 30, 2025, 8:27 AM · crashgrady62@townisp.com · 3 messages

    Inbound

    Do you have a seperate form to request a credit towards another building , at a later date ? I do not have a permit denial , the permitting process for the town

    1. StaffJul 29, 2025, 5:55 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundJul 30, 2025, 8:27 AM · crashgrady62@townisp.com

      Do you have a seperate form to request a credit towards another building , at a later date ? I do not have a permit deni

    3. StaffAug 5, 2025, 3:40 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Deborah, If you complete the cancellation form under "other" it will allow you to process the r

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
23401
Name
Deborah Grady
Phone
5087831225
Email
crashgrady62@townisp.com
Reason (dropdown)
Other
Reason (free text)
Was not able to submit a permit for approval on my own, it was online only and complicated . I may consider using my deposit for another piece of property I own here in Shrewsbury, at a later date .
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
08/07/25 1:09 PM · form Aug 07, 2025 01:04 PM
Doc names
None
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #23401

Local files are served from data/formstack-docs/23401/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 1988582296f59cdd). Submitted 08/07/25 1:09 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Was not able to submit a permit for approval on my own, it was online only and complicated . I may consider using my deposit for another piece of property I own here in Shrewsbury, at a later date .

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-08-07T13:09:14-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
Yes
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Deborah Grady,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602