Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Montana Edwards #23345

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

May 15, 2025

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
120354023_screenshot_20250515_194935_online_portal_by_appfolio.jpgOpen image — 120354023_screenshot_20250515_194935_online_portal_by_appfolio.jpg

What we decided

HISTORY · never an input to decide()

Need documents· need_government_signed_denial

Sent need-docs letter. Sent mail to montanaedwards@ymail.com: Good morning Montana, We need to see the actual reason for denial to make sure that it can not be fixed, please send us a document showing the reason for denial. On Thu, Jun 12, 2025 at 3:53 PM Montana

2025-06-13T15:36:42Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: montanaedwards@ymail.com

Subject: Re: Cancellation Request

Good morning Montana, We need to see the actual reason for denial to make sure that it can not be fixed, please send us a document showing the reason for denial. On Thu, Jun 12, 2025 at 3:53 PM Montana

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Same outcome (need_docs) but different policy reason. Jacob sent: need_government_signed_denial. Policy proposal: need_open_uploaded_denial.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #23345

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Cancellation Request

    Jun 13, 2025, 1:20 PM · montanaedwards@ymail.com · 6 messages

    Inbound

    Yahoo Mail: Search, Organize, Conquer On Fri, Jun 13, 2025 at 11:36 AM, Cancellations Department <cancellations@bigbuildingsdirect.com> wrote: Good morning Mont

    1. StaffJun 12, 2025, 3:05 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Montana, We have received your cancellation request. If you can please attach the written denial showing

    2. InboundJun 12, 2025, 3:53 PM · montanaedwards@ymail.com

      Yahoo Mail: Search, Organize, Conquer On Thu, Jun 12, 2025 at 3:05 PM, Cancellations Department <cancellations@bigbuildi

    3. StaffJun 13, 2025, 11:36 AM · cancellations@bigbuildingsdirect.com

      Good morning Montana, We need to see the actual reason for denial to make sure that it can not be fixed, please send us

  • Cancellation Form

    May 15, 2025, 10:37 AM · noreply@formstack.com · 5 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 05/15/25 10:37 AM Cancellation Policy: The Cancellation Policy is made and entered into effective as th

    1. StaffMay 15, 2025, 8:09 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 05/15/25 8:09 AM Cancellation Policy: The Cancellation Policy i

    2. StaffMay 15, 2025, 8:09 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 05/15/25 8:09 AM Cancellation Policy: The Cancellation Policy i

    3. StaffMay 15, 2025, 10:35 AM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 05/15/25 10:35 AM Cancellation Policy: The Cancellation Policy

  • Your cancellation form

    May 14, 2025, 5:52 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
23345
Name
Montana Edwards
Phone
4349876654
Email
montanaedwards@ymail.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
05/15/25 9:09 PM · form May 15, 2025 09:03 PM
Doc names
120354023_screenshot_20250515_194935_online_portal_by_appfolio.jpg, uc, 120354023_uc.bin
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #23345

Local files are served from data/formstack-docs/23345/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

Facts

Imported from Formstack Cancellation Form (thread 196d3d95a9328208). Submitted 05/15/25 9:09 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: 120354023_screenshot_20250515_194935_online_portal_by_appfolio.jpg, uc, 120354023_uc.bin. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): 120354023_screenshot_20250515_194935_online_portal_by_appfolio.jpg, uc, 120354023_uc.bin. A filename is not a denial.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-05-15T21:09:00-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (120354023_screenshot_20250515_194935_online_portal_by_appfolio.jpg, uc, 120354023_uc.bin)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • 120354023_screenshot_20250515_194935_online_portal_by_appfolio.jpg

    No local file — use the Attachments Drive link (TEST MODE)

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Montana Edwards,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602