Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Caryn Elizabeth Craig #23168

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Apr 16, 2025

Formstack submitted (America/New_York)

Reason for cancel

72-Hour Cancellation

Request: Refund

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Escalate· legal_or_bbb_or_ag

Escalate (legal/BBB/AG). Sent mail to caryncraig3@gmail.com: Good afternoon Caryn, We understand your concern and want to help, but since a chargeback has already been filed with your card company the matter is now being handled through their formal dispute

2025-05-01T21:56:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: caryncraig3@gmail.com

Subject: Re: Caryn Elizebeth Craig refund

Good afternoon Caryn, We understand your concern and want to help, but since a chargeback has already been filed with your card company the matter is now being handled through their formal dispute

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

62% low

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

Also escalate: low_confidence

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: escalate. Policy proposal: credit_on_file (outside_policy_default_credit).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #23168

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Caryn Elizebeth Craig refund

    Apr 28, 2025, 10:43 AM · caryncraig3@gmail.com · 2 messages

    Inbound

    It has been over 2 weeks since I submitted for my refund What is the status? When is my money returned? Will it go directly back into my account it was debited

    1. InboundApr 28, 2025, 10:43 AM · caryncraig3@gmail.com

      It has been over 2 weeks since I submitted for my refund What is the status? When is my money returned? Will it go direc

    2. StaffMay 1, 2025, 5:56 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Caryn, We understand your concern and want to help, but since a chargeback has already been filed with yo

  • Fwd: Your cancellation form

    Apr 16, 2025, 10:04 AM · cancellations@bigbuildingsdirect.com · 2 messages

    Jacob / staff sent

    ---------- Forwarded message --------- From: Cancellations Department <cancellations@bigbuildingsdirect.com> Date: Mon, Apr 14, 2025 at 2:30 PM Subject: Y

    1. StaffApr 14, 2025, 2:30 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. StaffApr 16, 2025, 10:04 AM · cancellations@bigbuildingsdirect.com

      ---------- Forwarded message --------- From: Cancellations Department <cancellations@bigbuildingsdirect.com> Date:

  • Cancellation Form

    Apr 16, 2025, 10:05 AM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 23168 · Caryn Elizabeth Craig

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
23168
Name
Caryn Elizabeth Craig
Phone
(951) 719-4317
Email
caryncraig3@gmail.com
Reason (dropdown)
72-Hour Cancellation
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
04/16/25 10:05 AM · form Apr 16, 2025 07:02 AM
Doc names
None
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #23168

Local files are served from data/formstack-docs/23168/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 1963eeb680e3ce2d). Submitted 04/16/25 10:05 AM ET. Request: Refund. Credit checkbox: not checked. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-04-16T10:05:33-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Caryn Elizabeth Craig,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602
Cancellation Lab · TEST MODE