Bryan VanDewark #22590

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

May 14, 2026

Formstack submitted (America/New_York)

Reason for cancel

Other

I am writing in regard to the metal building order that we placed with your company and the deposit that was paid toward the project. At the time we made this purchase, we fully intended to move forward with building the shop on our current property. Unfortunately, life circumstances changed unexpectedly. Within a span of only two weeks, my husband lost both of his grandmothers. This has been an incredibly emotional and difficult time for our family. During this process, his grandmother gifted us a property in New York, along with the property we currently reside on. While we are deeply grateful for this gift and blessing from her, it has also brought significant life changes and responsibilities that we were not anticipating when we entered into this agreement. After carefully evaluating our situation, we have come to the difficult realization that we will not be able to maintain both properties financially or practically. Because of this, we will no longer be living at the property where the metal building was originally intended to be installed. Additionally, the New York property already contains existing structures and does not have adequate space or accommodations for another building. I am more than willing to provide the address or any additional information needed regarding the property if necessary. This decision was not made lightly. We were genuinely excited about this project and had every intention of moving forward when the deposit was placed. However, due to these unforeseen family losses and major life transitions, we are respectfully requesting a full refund of our deposit. We sincerely hope you can understand the emotional and financial position our family is currently facing and show compassion toward our situation. Your consideration and understanding during this difficult season in our lives would truly mean more than words can express. Thank you for taking the time to read our request and consider our circumstances. We appreciate your understanding and look forward to hearing from you.

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to holly@mrrootertlh.com: Good afternoon Holly, We have reviewed your cancellation request. Unfortunately due to the length of time the project has been on order we will not be able to offer a refund of the deposit. If you wish

2026-05-29T21:33:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: holly@mrrootertlh.com

Subject: Cancellation Request

Good afternoon Holly, We have reviewed your cancellation request. Unfortunately due to the length of time the project has been on order we will not be able to offer a refund of the deposit. If you wish

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose credit_on_file under outside_policy_default_credit.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #22590

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Re: Cancellation Request
Jun 4, 2026, 10:46 AM · holly@mrrootertlh.com · 5 messages
Inbound
I'm checking back in on the email sent 6/2 8:27am regarding a phone call. 850.556.9199. Can someone please let me know when I'll be contacted? Thanks again Holl
1. StaffMay 29, 2026, 5:33 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Holly, We have reviewed your cancellation request. Unfortunately due to the length of time the project ha
2. InboundMay 30, 2026, 4:52 PM · holly@mrrootertlh.com
  Thank you for your response and for reviewing our cancellation request. I completely understand your policy and apprecia
3. StaffJun 1, 2026, 5:51 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Holly, Our management team reviewed this request. We understand this cancellation results from unforeseen
Cancellation Form
May 14, 2026, 8:16 PM · noreply@formstack.com
Jacob / staff sent
Formstack Cancellation Form · order 22590 · Bryan VanDewark
Your cancellation form
May 5, 2026, 3:46 PM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 22590
Name: Bryan VanDewark
Phone: (850) 556-9199
Email: holly@mrrootertlh.com
Reason (dropdown): Other
Reason (free text): I am writing in regard to the metal building order that we placed with your company and the deposit that was paid toward the project. At the time we made this purchase, we fully intended to move forward with building the shop on our current property. Unfortunately, life circumstances changed unexpectedly. Within a span of only two weeks, my husband lost both of his grandmothers. This has been an incredibly emotional and difficult time for our family. During this process, his grandmother gifted us a property in New York, along with the property we currently reside on. While we are deeply grateful for this gift and blessing from her, it has also brought significant life changes and responsibilities that we were not anticipating when we entered into this agreement. After carefully evaluating our situation, we have come to the difficult realization that we will not be able to maintain both properties financially or practically. Because of this, we will no longer be living at the property where the metal building was originally intended to be installed. Additionally, the New York property already contains existing structures and does not have adequate space or accommodations for another building. I am more than willing to provide the address or any additional information needed regarding the property if necessary. This decision was not made lightly. We were genuinely excited about this project and had every intention of moving forward when the deposit was placed. However, due to these unforeseen family losses and major life transitions, we are respectfully requesting a full refund of our deposit. We sincerely hope you can understand the emotional and financial position our family is currently facing and show compassion toward our situation. Your consideration and understanding during this difficult season in our lives would truly mean more than words can express. Thank you for taking the time to read our request and consider our circumstances. We appreciate your understanding and look forward to hearing from you.
Request (refund vs credit): Credit On File
Credit checkbox: I understand
Submitted time: 05/14/26 8:16 PM · form May 13, 2026 09:31 PM
Doc names: None
Local files: None on disk
Drive / doc URLs: None on the form

Attachments

0 local · 0 Drive link-only · order #22590

Local files are served from data/formstack-docs/22590/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 19e275a0f571947d). Submitted 05/14/26 8:16 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: I am writing in regard to the metal building order that we placed with your company and the deposit that was paid toward the project. At the time we made this purchase, we fully intended to move forward with building the shop on our current property. Unfortunately, life circumstances changed unexpectedly. Within a span of only two weeks, my husband lost both of his grandmothers. This has been an incredibly emotional and difficult time for our family. During this process, his grandmother gifted

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2026-05-14T20:16:22-04:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: Yes
Permit denial alleged: No
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Bryan VanDewark,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602