Brian Barton #22477

FORMSTACKNeeds reviewOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jun 26, 2025

Formstack submitted (America/New_York)

Reason for cancel

Other

Misinformation, multiple mistakes, and errors on the part of Big Buildings that caused increase in pricing and permitting. This form is forcing me to choose that I request a credit because the form will not submit without clicking on it. I want 100% of my money back into my account.

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to whackmaster10@yahoo.com: Brian, We have reviewed the details of your cancellation request. After our complete review the cancellation request is outside of our cancellation policy and the deposit would not be eligible for a

2025-08-18T21:41:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: whackmaster10@yahoo.com

Subject: Re: Barton deposit

Brian, We have reviewed the details of your cancellation request. After our complete review the cancellation request is outside of our cancellation policy and the deposit would not be eligible for a

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Permit denial alleged but no government-signed letter / building-dept email

A plot plan or customer narrative is not enough. Need a denial signed by a state/local/federal official, or a forwarded email from the building department. Do not refund yet.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: credit_on_file. Policy proposal: need_docs (need_government_signed_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #22477

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Barton deposit
Aug 13, 2025, 8:52 PM · whackmaster10@yahoo.com · 3 messages
Inbound
It has been quite a while since I sent over the breakdown. I am closer and closer to hiring an attorney. Return my money.
1. InboundAug 13, 2025, 8:52 PM · whackmaster10@yahoo.com
  It has been quite a while since I sent over the breakdown. I am closer and closer to hiring an attorney. Return my money
2. StaffAug 18, 2025, 5:41 PM · cancellations@bigbuildingsdirect.com
  Brian, We have reviewed the details of your cancellation request. After our complete review the cancellation request is
3. StaffMar 17, 2026, 12:41 PM · cancellations@bigbuildingsdirect.com
  ---------- Forwarded message --------- From: Cancellations Department <cancellations@bigbuildingsdirect.com> Date:
Cancellation Form
Jun 26, 2025, 11:55 AM · noreply@formstack.com · 2 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 06/26/25 11:55 AM Cancellation Policy: The Cancellation Policy is made and entered into effective as th
1. StaffJun 26, 2025, 11:55 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 06/26/25 11:55 AM Cancellation Policy: The Cancellation Policy
2. StaffJun 26, 2025, 11:55 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 06/26/25 11:55 AM Cancellation Policy: The Cancellation Policy
Re: Cancellation Request
Jun 26, 2025, 11:51 AM · whackmaster10@yahoo.com · 3 messages
Inbound
This form has been sent twice and also requires me to click on the ONLY option available - requesting a credit. Under duress, I will click on that because the f
1. StaffJun 25, 2025, 5:56 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Brian, Your building specialist Kelvin let us know that you reached out to him in regards to your cancell
2. InboundJun 26, 2025, 11:51 AM · whackmaster10@yahoo.com
  This form has been sent twice and also requires me to click on the ONLY option available - requesting a credit. Under du
3. StaffJun 30, 2025, 5:54 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Brian, We have reviewed your cancellation request and are missing information. Can you please let us know
Re: Your cancellation form
Jun 12, 2025, 8:34 PM · whackmaster10@yahoo.com · 4 messages
Inbound
I will absolutely take this to court if my money is not refunded. Your company has consistently omitted critical issues on the plans, provided incorrect informa
1. StaffApr 7, 2025, 5:44 PM · cancellations@bigbuildingsdirect.com
  Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to
2. InboundJun 12, 2025, 1:31 PM · whackmaster10@yahoo.com
  Good morning - I am yet AGAIN frustrated with Big Buildings. It has been two months since we requested cancellation and
3. StaffJun 12, 2025, 5:58 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Brian, We have not received a completed cancellation form from you. Please complete the above form and we

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 22477
Name: Brian Barton
Phone: (253) 720-0842
Email: whackmaster10@yahoo.com
Reason (dropdown): Other
Reason (free text): Misinformation, multiple mistakes, and errors on the part of Big Buildings that caused increase in pricing and permitting. This form is forcing me to choose that I request a credit because the form will not submit without clicking on it. I want 100% of my money back into my account.
Request (refund vs credit): Credit On File
Credit checkbox: I understand
Submitted time: 06/26/25 11:55 AM · form Jun 26, 2025 08:52 AM
Doc names: None
Local files: None on disk
Drive / doc URLs: None on the form

Attachments

0 local · 0 Drive link-only · order #22477

Local files are served from data/formstack-docs/22477/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 197acf3673be8b1a). Submitted 06/26/25 11:55 AM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Misinformation, multiple mistakes, and errors on the part of Big Buildings that caused increase in pricing and permitting. This form is forcing me to choose that I request a credit because the form will not submit without clicking on it. I want 100% of my money back into my account.

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2025-06-26T11:55:19-04:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: No
Permit denial alleged: Yes
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Brian Barton,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602