Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Beverly & Charles Sexton #22432

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Mar 31, 2025

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
120354023_img_2283.pngOpen image — 120354023_img_2283.png

What we decided

HISTORY · never an input to decide()

Refund· refund_approved

Sent refund-approved letter. Sent mail to bmsexton75@gmail.com: Good morning Beverly, Your cancellation has been processed and your refund has been approved. Our order processor will work to have the refund processed as soon as possible. -- Big Buildings Direct

2025-04-21T14:05:31Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: bmsexton75@gmail.com

Subject: Cancellation Status

Good morning Beverly, Your cancellation has been processed and your refund has been approved. Our order processor will work to have the refund processed as soon as possible. -- Big Buildings Direct

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: refund. Policy proposal: need_docs (need_open_uploaded_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #22432

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Cancellation Status

    Apr 26, 2025, 12:34 AM · bmsexton75@gmail.com · 4 messages

    Inbound

    I figured it would go back to the card I used I was asking when so I can keep an eye out for it. Monday April 21, 2025 you said it was approved so when can I ex

    1. StaffApr 21, 2025, 10:05 AM · cancellations@bigbuildingsdirect.com

      Good morning Beverly, Your cancellation has been processed and your refund has been approved. Our order processor will w

    2. InboundApr 24, 2025, 5:33 PM · bmsexton75@gmail.com

      Thank you for letting me know. Just wondering when the refund will be processed so I have an idea of when to watch for i

    3. StaffApr 25, 2025, 11:46 AM · cancellations@bigbuildingsdirect.com

      Good morning Beverly, The deposit goes back to the card it was charged to! On Thu, Apr 24, 2025 at 5:33 PM Bev Sexton &l

  • Re: Form submitted but received no notice of that!!

    Apr 15, 2025, 1:14 PM · bmsexton75@gmail.com · 3 messages

    Inbound

    I waited to hear from you thru the end of last week and still haven't. Would like an update about the cancelation process. Thank you, Beverly Sexton On Apr

    1. InboundApr 8, 2025, 1:49 PM · bmsexton75@gmail.com

      Hello this is Beverly and Charles Sexton. I submitted the cancelation form on March 31, 2025 and have received no confir

    2. StaffApr 8, 2025, 2:21 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Beverly, We are working to process your request. We should have your cancellation completed by the end of

    3. InboundApr 15, 2025, 1:14 PM · bmsexton75@gmail.com

      I waited to hear from you thru the end of last week and still haven't. Would like an update about the cancelation pr

  • Cancellation Form

    Mar 31, 2025, 1:42 PM · noreply@formstack.com · 4 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 03/31/25 1:42 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffMar 31, 2025, 1:39 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 03/31/25 1:39 PM Cancellation Policy: The Cancellation Policy i

    2. StaffMar 31, 2025, 1:39 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 03/31/25 1:39 PM Cancellation Policy: The Cancellation Policy i

    3. StaffMar 31, 2025, 1:42 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 03/31/25 1:42 PM Cancellation Policy: The Cancellation Policy i

  • Your cancellation form

    Mar 28, 2025, 5:50 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
22432
Name
Beverly & Charles Sexton
Phone
(330) 596-9160
Email
bmsexton75@gmail.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
03/31/25 1:41 PM · form Mar 31, 2025 01:40 PM
Doc names
uc, 120354023_uc.bin, 120354023_img_2283.png
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #22432

Local files are served from data/formstack-docs/22432/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 195ed4934213118a). Submitted 03/31/25 1:41 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120354023_img_2283.png. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120354023_img_2283.png. A filename is not a denial.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-03-31T13:41:58-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin, 120354023_img_2283.png)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_img_2283.png

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Beverly & Charles Sexton,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602