Anthony Kress #21630

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Nov 7, 2024

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes

Open image — 120354023_screenshot_20241107_102135_messages.jpg

What we decided

HISTORY · never an input to decide()

Need documents· need_government_signed_denial

Sent need-docs letter. Sent mail to anthonykress@rocketmail.com: Good afternoon Tony, We reviewed your request. We will need a copy of your permit denial to process it. Please attach your denial to this email and we can further assist you. -- Big Buildings Direct

2024-11-19T22:42:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: anthonykress@rocketmail.com

Subject: Cancellation Request

Good afternoon Tony, We reviewed your request. We will need a copy of your permit denial to process it. Please attach your denial to this email and we can further assist you. -- Big Buildings Direct

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Same outcome (need_docs) but different policy reason. Jacob sent: need_government_signed_denial. Policy proposal: need_open_uploaded_denial.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #21630

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Re: FW: Permit Denied - 655 Ontario Ave, Cashton - All Other Residential
Dec 22, 2024, 12:06 PM · anthonykress@rocketmail.com · 5 messages
Inbound
An added note here! When I purchased the building, I was informed there would be no other costs unless I requested design changes. There was nothing specified a
1. InboundDec 13, 2024, 1:54 PM · anthonykress@rocketmail.com
  Please note the following regarding denial of permit on order #21630. No tech spec provided. Hopefully this will satisfy
2. StaffDec 16, 2024, 5:37 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Anthony, After reviewing the notes it appears that the denial can be corrected with site specific plans a
3. InboundDec 16, 2024, 8:16 PM · anthonykress@rocketmail.com
  This will not do. I was told by YOUR salesman that I would have technical specs within 10 days of signing the agreement.
RE: Cancellation Request
Nov 29, 2024, 1:51 PM · anthonykress@rocketmail.com · 3 messages
Inbound
As soon as I get an official document from their building inspection group, I will relay it to you Anthony (Tony) Kress Sent from my Verizon, Samsung Galaxy sma
1. StaffNov 19, 2024, 5:42 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Tony, We reviewed your request. We will need a copy of your permit denial to process it. Please attach yo
2. StaffNov 19, 2024, 5:42 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Tony, We reviewed your request. We will need a copy of your permit denial to process it. Please attach yo
3. InboundNov 29, 2024, 1:51 PM · anthonykress@rocketmail.com
  As soon as I get an official document from their building inspection group, I will relay it to you Anthony (Tony) Kress
Cancellation Form
Nov 7, 2024, 11:23 AM · noreply@formstack.com · 4 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 11/07/24 11:23 AM Cancellation Policy: The Cancellation Policy is made and entered into effective as th
1. StaffNov 7, 2024, 9:07 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 11/07/24 9:07 AM Cancellation Policy: The Cancellation Policy i
2. StaffNov 7, 2024, 9:07 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 11/07/24 9:07 AM Cancellation Policy: The Cancellation Policy i
3. StaffNov 7, 2024, 11:23 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 11/07/24 11:23 AM Cancellation Policy: The Cancellation Policy
Your cancellation form
Nov 7, 2024, 10:11 AM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 21630
Name: Anthony Kress
Phone: 7155230231
Email: anthonykress@rocketmail.com
Reason (dropdown): Permit Denial/HOA Denial within 90 Days From Order
Reason (free text): —
Request (refund vs credit): Refund
Credit checkbox: Not checked
Submitted time: 11/07/24 11:23 AM · form Nov 07, 2024 10:16 AM
Doc names: uc, 120354023_uc.bin, 120354023_screenshot_20241107_102135_messages.jpg
Local files: None on disk
Drive / doc URLs: uc — https://drive.google.com/a/bigbuildingsdirect.com/uc?id=12FZ7Rc9b3TOO6BAynNovBhEGkW8hWHVX&export=download&display=/httpss3.amazonaws.comuseast1prodformssubmissionuploads10407244677128120354023a9e3c270d62a4c61bf659543f7245b4f120354023_screenshot_20241107_102135_messages.jpg_120354023_screenshot_20241107_102135_messages.jpgTEST MODE

Attachments

0 local · 1 Drive link-only · order #21630

Local files are served from data/formstack-docs/21630/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 19306f38d50f08e8). Submitted 11/07/24 11:23 AM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120354023_screenshot_20241107_102135_messages.jpg. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120354023_screenshot_20241107_102135_messages.jpg. A filename is not a denial.

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2024-11-07T11:23:11-05:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: Yes
Permit denial alleged: Yes
Permit file uploaded: Yes (uc, 120354023_uc.bin, 120354023_screenshot_20241107_102135_messages.jpg)
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

uc
No local file — use the Attachments Drive link (TEST MODE)
120354023_uc.bin
No local file — use the Attachments Drive link (TEST MODE)
120354023_screenshot_20241107_102135_messages.jpg
No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Anthony Kress,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602