Ronnie Daniel #21614

FORMSTACKNeeds reviewOver 72hForm receivedNo reply · old

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Nov 4, 2024

Formstack submitted (America/New_York)

Reason for cancel

Other

Tried calling and texting several times during hurricane days to discuss status of building and to make changes due to permit problems due to septic tank lines and problems with permit could not get any response from , Florida or North Carolina office , have calls and text documentation to no response disappointed to no response no problems when I purchased but follow up was terrible customer relations.

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

No reply · old

No sent decision found

What the app recommends

Policy engine decide()

Need documents

70% medium

Permit denial alleged but no government-signed letter / building-dept email

A plot plan or customer narrative is not enough. Need a denial signed by a state/local/federal official, or a forwarded email from the building department. Do not refund yet.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #21614

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Cancellation Form
Nov 4, 2024, 12:16 PM · noreply@formstack.com · 5 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 11/04/24 12:16 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as th
1. StaffNov 4, 2024, 8:33 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 11/04/24 8:33 AM Cancellation Policy: The Cancellation Policy i
2. StaffNov 4, 2024, 8:33 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 11/04/24 8:33 AM Cancellation Policy: The Cancellation Policy i
3. StaffNov 4, 2024, 11:20 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 11/04/24 11:20 AM Cancellation Policy: The Cancellation Policy
Re: Your cancellation form
Oct 25, 2024, 3:08 PM · kennethgautreaux@yahoo.com · 6 messages
Inbound
This is very disappointing that compassion cannot be expressed due to a mistake made while purchasing one of your products. Please be advised that order #21614
1. StaffOct 16, 2024, 9:59 AM · cancellations@bigbuildingsdirect.com
  Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to
2. InboundOct 21, 2024, 10:04 AM · kennethgautreaux@yahoo.com
  GM Team, This is Kenneth Gautreaux, order #21614. Is there any update on my cancellation process of the above order..? K
3. StaffOct 21, 2024, 10:04 AM ·
  GM Team, This is Kenneth Gautreaux, order #21614. Is there any update on my cancellation process of the above order..? K
(no subject)
Oct 16, 2024, 11:59 AM · unknown sender · 4 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitted at 10/16/24 11:59 AM -----------------
1. StaffOct 16, 2024, 11:44 AM ·
  Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte
2. StaffOct 16, 2024, 11:44 AM ·
  Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte
3. StaffOct 16, 2024, 11:59 AM ·
  Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 21614
Name: Ronnie Daniel
Phone: (770) 862-7857
Email: reddanielconsyruction10@yahoo.com
Reason (dropdown): Other
Reason (free text): Tried calling and texting several times during hurricane days to discuss status of building and to make changes due to permit problems due to septic tank lines and problems with permit could not get any response from , Florida or North Carolina office , have calls and text documentation to no response disappointed to no response no problems when I purchased but follow up was terrible customer relations.
Request (refund vs credit): Credit On File
Credit checkbox: I understand
Submitted time: 11/04/24 12:16 PM · form Nov 04, 2024 08:20 AM
Doc names: None
Local files: None on disk
Drive / doc URLs: None on the form

Attachments

0 local · 0 Drive link-only · order #21614

Local files are served from data/formstack-docs/21614/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 192f7619bebac6d0). Submitted 11/04/24 12:16 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Tried calling and texting several times during hurricane days to discuss status of building and to make changes due to permit problems due to septic tank lines and problems with permit could not get any response from , Florida or North Carolina office , have calls and text documentation to no response disappointed to no response no problems when I purchased but follow up was terrible customer relations.

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2024-11-04T12:16:19-05:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: No
Permit denial alleged: Yes
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Ronnie Daniel,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602