Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Don Vining #21417

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Nov 19, 2024

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
Open PDF — 120354023_doc02408220241118143408.pdf

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to drvining@aol.com: Good morning, When making a large change to the building, if the deposit was not eligible for a refund inside of our cancellation policy the deposit on file would only be used toward the new deposit

2024-11-15T15:08:36Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: drvining@aol.com

Subject: Re: Your cancellation form

Good morning, When making a large change to the building, if the deposit was not eligible for a refund inside of our cancellation policy the deposit on file would only be used toward the new deposit

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: credit_on_file. Policy proposal: need_docs (need_open_uploaded_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #21417

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Cancellation Form

    Nov 19, 2024, 4:35 PM · noreply@formstack.com · 4 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 11/19/24 4:35 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffNov 19, 2024, 3:54 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 11/19/24 3:54 PM Cancellation Policy: The Cancellation Policy i

    2. StaffNov 19, 2024, 3:54 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 11/19/24 3:54 PM Cancellation Policy: The Cancellation Policy i

    3. StaffNov 19, 2024, 4:35 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 11/19/24 4:35 PM Cancellation Policy: The Cancellation Policy i

  • Fw: order 21417 Cancellation

    Nov 19, 2024, 2:46 PM · drvining@aol.com · 5 messages

    Inbound

    Sent from AOL on Android ----- Forwarded Message ----- From: "drvining@aol.com" <drvining@aol.com> To: "Cancellations Department" <cancellations@bigbuildingsdir

    1. InboundNov 18, 2024, 3:33 PM · drvining@aol.com

      ----- Forwarded Message ----- From: drvining@aol.com <drvining@aol.com> To: Donald Vining <drvining@aol.com> Sent: Monda

    2. InboundNov 19, 2024, 6:54 AM · drvining@aol.com

      Checking to be sure that my my docs were received for cancelation. They were email on Monday Nov 18th? Please confirm. T

    3. StaffNov 19, 2024, 10:23 AM · cancellations@bigbuildingsdirect.com

      Don, We received your attached document but the only thing included was your insurance, nothing with the actual denial.

  • (no subject)

    Nov 19, 2024, 2:44 PM · drvining@aol.com

    Inbound

    Sent from AOL on Android ----- Forwarded Message ----- From: "drvining@aol.com" <drvining@aol.com> To: "Donald Vining" <drvining@ao

  • Re: Your cancellation form

    Nov 15, 2024, 10:43 AM · drvining@aol.com · 5 messages

    Inbound

    COULD YOU PLEASE HAVE SOMEONE CONTACT ME BY PHONE???? Don R Vining 352 427 4781 On Friday, November 15, 2024 at 09:08:54 AM CST, Cancellations Department <cance

    1. StaffNov 7, 2024, 10:12 AM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundNov 14, 2024, 9:48 PM · drvining@aol.com

      Hello If I just order a smaller building which would be less than the standing order. Would that create any issues? On T

    3. StaffNov 15, 2024, 10:08 AM · cancellations@bigbuildingsdirect.com

      Good morning, When making a large change to the building, if the deposit was not eligible for a refund inside of our can

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
21417
Name
Don Vining
Phone
(352) 427-4781
Email
drvining@aol.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
11/19/24 4:35 PM · form Nov 19, 2024 04:31 PM
Doc names
120354023_doc02408220241118143408.pdf, uc, 120354023_uc.bin
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #21417

Local files are served from data/formstack-docs/21417/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

Facts

Imported from Formstack Cancellation Form (thread 1934634c7c56c78b). Submitted 11/19/24 4:35 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: 120354023_doc02408220241118143408.pdf, uc, 120354023_uc.bin. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): 120354023_doc02408220241118143408.pdf, uc, 120354023_uc.bin. A filename is not a denial.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2024-11-19T16:35:00-05:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (120354023_doc02408220241118143408.pdf, uc, 120354023_uc.bin)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • 120354023_doc02408220241118143408.pdf

    No local file — use the Attachments Drive link (TEST MODE)

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Don Vining,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602