Janine Carchidi #21392

FORMSTACKDocs uploadedOver 72hForm receivedNo reply · old

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Dec 12, 2024

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes

Open PDF — 120354023_permit_denial.pdf

What we decided

HISTORY · never an input to decide()

Staff replied (not a decision)

Staff replied but not a decision letter

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #21392

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Fw: Re: Cancellation Request
Mar 18, 2025, 1:51 PM · mountainhaven@earthlink.net · 4 messages
Inbound
Please provide an update. Thank you. Sincerely; Janine Carchidi -----Forwarded Message----- From: Mountain Haven <mountainhaven@earthlink.net> Sent: Mar 13, 202
1. InboundMar 7, 2025, 2:19 PM · mountainhaven@earthlink.net
  Good Afternoon: Just checking in to see if the engineering team has come up with any suggestions yet. Sincerely; Janine
2. InboundMar 13, 2025, 12:12 PM · mountainhaven@earthlink.net
  Any update on this? Sincerely; Janine -----Original Message----- From: Cancellations Department <cancellations@bigbuildi
3. InboundMar 18, 2025, 1:51 PM · mountainhaven@earthlink.net
  Please provide an update. Thank you. Sincerely; Janine Carchidi -----Forwarded Message----- From: Mountain Haven <mounta
Re: Cancellation Request
Feb 19, 2025, 10:43 AM · mountainhaven@earthlink.net · 4 messages
Inbound
Thank you. I appreciate any efforts to hopefully get this project moving along. Sincerely; Janine -----Original Message----- From: Cancellations Department <can
1. InboundFeb 14, 2025, 3:33 PM · mountainhaven@earthlink.net
  Hi there: yes it is pre-existing and there was a barn on it that fell down. The slab was done back in the early eighties
2. StaffFeb 18, 2025, 2:59 PM · cancellations@bigbuildingsdirect.com
  Received, thank you. I have submitted this information to the engineering department to see if they can provide any solu
3. InboundFeb 19, 2025, 10:43 AM · mountainhaven@earthlink.net
  Thank you. I appreciate any efforts to hopefully get this project moving along. Sincerely; Janine -----Original Message-
Re: Cancellation Request
Feb 6, 2025, 3:39 PM · mountainhaven@earthlink.net · 3 messages
Inbound
Thank you so much for your email. The main problem is that our Building Inspector said the slab foundation needed to be engineered or a monolithic slab, which i
1. StaffFeb 4, 2025, 10:19 AM · cancellations@bigbuildingsdirect.com
  Good morning, I apologize for the delay in regards to your request. We have reviewed the submitted denial and the commen
2. InboundFeb 6, 2025, 3:39 PM · mountainhaven@earthlink.net
  Thank you so much for your email. The main problem is that our Building Inspector said the slab foundation needed to be
3. StaffFeb 7, 2025, 12:20 PM · cancellations@bigbuildingsdirect.com
  Janine, If your foundation is pre existing please let us know the foundation details and we can have our success team lo
Cancellation Form
Dec 12, 2024, 1:45 PM · noreply@formstack.com · 2 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 12/12/24 1:45 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the
1. StaffDec 12, 2024, 1:45 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 12/12/24 1:45 PM Cancellation Policy: The Cancellation Policy i
2. StaffDec 12, 2024, 1:45 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 12/12/24 1:45 PM Cancellation Policy: The Cancellation Policy i
Your cancellation form
Nov 22, 2024, 5:59 PM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 21392
Name: Janine Carchidi
Phone: (845) 687-9649
Email: mountainhaven@earthlink.net
Reason (dropdown): Permit Denial/HOA Denial within 90 Days From Order
Reason (free text): —
Request (refund vs credit): Refund
Credit checkbox: Not checked
Submitted time: 12/12/24 1:45 PM · form Dec 12, 2024 01:34 PM
Doc names: uc, 120354023_uc.bin, 120354023_permit_denial.pdf
Local files: None on disk
Drive / doc URLs: uc — https://drive.google.com/a/bigbuildingsdirect.com/uc?id=1K3EB7Yg6f618TSUepKvS0sOqr5Ie15oh&export=download&size=701703&display=/httpss3.amazonaws.comuseast1prodformssubmissionuploads10407244677128120354023e222b8478f974467b4605e09ce129079120354023_permit_denial.pdf_120354023_permit_denial.pdfTEST MODE

Attachments

0 local · 1 Drive link-only · order #21392

Local files are served from data/formstack-docs/21392/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 193bc306a6feff67). Submitted 12/12/24 1:45 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120354023_permit_denial.pdf. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120354023_permit_denial.pdf. A filename is not a denial.

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2024-12-12T13:45:03-05:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: Yes
Permit denial alleged: Yes
Permit file uploaded: Yes (uc, 120354023_uc.bin, 120354023_permit_denial.pdf)
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

uc
No local file — use the Attachments Drive link (TEST MODE)
120354023_uc.bin
No local file — use the Attachments Drive link (TEST MODE)
120354023_permit_denial.pdf
No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Janine Carchidi,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602