Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Mary Moffett #21335

FORMSTACKNeeds reviewOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Sep 26, 2025

Formstack submitted (America/New_York)

Reason for cancel

Other

The permit process was going to be way too expensive and take way too much time. Also, my mother (Mary Moffett), had a stroke 3 months ago and is in end-stage hospice care. Thank you - Michelle Scott

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to cookiemoffett26@gmail.com: Good morning, We can transfer the credit on file to family or friends. When you are ready to proceed with a new design you will just need to contact our success team at (813) 692-7320 and they can

2025-12-16T15:10:53Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: cookiemoffett26@gmail.com

Subject: Re: Your cancellation form

Good morning, We can transfer the credit on file to family or friends. When you are ready to proceed with a new design you will just need to contact our success team at (813) 692-7320 and they can

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Permit denial alleged but no government-signed letter / building-dept email

A plot plan or customer narrative is not enough. Need a denial signed by a state/local/federal official, or a forwarded email from the building department. Do not refund yet.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: credit_on_file. Policy proposal: need_docs (need_government_signed_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #21335

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Your cancellation form

    Dec 12, 2025, 8:36 PM · cookiemoffett26@gmail.com · 5 messages

    Inbound

    Ok, thank you for getting back to me. I had a question. Since this was under my mom's name, is there a way to switch the credit into my name. I did find one

    1. StaffSep 25, 2025, 5:56 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundSep 25, 2025, 7:48 PM · cookiemoffett26@gmail.com

      Hi, I don't have the order # to fill out the cancellation form, and I can't find the information in my mom's

    3. StaffSep 26, 2025, 5:17 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Michelle, The project order number is 21335. Unfortunately due to the amount of time that the project was

  • Cancellation Form

    Sep 26, 2025, 12:27 PM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 21335 · Mary Moffett

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
21335
Name
Mary Moffett
Phone
(661) 675-6196
Email
cookiemoffett26@gmail.com
Reason (dropdown)
Other
Reason (free text)
The permit process was going to be way too expensive and take way too much time. Also, my mother (Mary Moffett), had a stroke 3 months ago and is in end-stage hospice care. Thank you - Michelle Scott
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
09/26/25 12:27 PM · form Sep 26, 2025 09:25 AM
Doc names
None
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #21335

Local files are served from data/formstack-docs/21335/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

Facts

Imported from Formstack Cancellation Form (thread 199865fbbd3cb22a). Submitted 09/26/25 12:27 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: The permit process was going to be way too expensive and take way too much time. Also, my mother (Mary Moffett), had a stroke 3 months ago and is in end-stage hospice care. Thank you - Michelle Scott

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-09-26T12:27:18-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
Yes
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Mary Moffett,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602