Gary Truehart #21322

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Oct 22, 2024

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes

Open image — 120354023_img_2638.png

What we decided

HISTORY · never an input to decide()

Refund· refund_approved

Sent refund-approved letter. Sent mail to garytruehart@aol.com: Good morning Gary, We have completed processing your cancellation. You should receive your refund within 5-7 business days depending on your bank. If you have any questions please let us know. On Tue,

2024-10-28T14:43:17Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: garytruehart@aol.com

Subject: Re: Denial letter

Good morning Gary, We have completed processing your cancellation. You should receive your refund within 5-7 business days depending on your bank. If you have any questions please let us know. On Tue,

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: refund. Policy proposal: need_docs (need_open_uploaded_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #21322

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Cancellation Form
Oct 22, 2024, 9:10 AM · noreply@formstack.com · 2 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 10/22/24 9:10 AM Cancellation Policy: The Cancellation Policy is made and entered into effective as the
1. StaffOct 22, 2024, 9:10 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 10/22/24 9:10 AM Cancellation Policy: The Cancellation Policy i
2. StaffOct 22, 2024, 9:10 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 10/22/24 9:10 AM Cancellation Policy: The Cancellation Policy i
(no subject)
Oct 21, 2024, 7:29 PM · unknown sender · 2 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitted at 10/21/24 7:29 PM ------------------
1. StaffOct 21, 2024, 7:29 PM ·
  Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte
2. StaffOct 21, 2024, 7:29 PM ·
  Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte
Denial letter
Oct 21, 2024, 6:38 PM · garytruehart@aol.com · 3 messages
Inbound
COMMONWEALTH OF MASSACHUSETTS Review Activity Comment Summary September 04, 2024 Applicant: Reviewed By: Gary Truehart Brockton MA 02302 William Forte - 508-897
1. InboundOct 21, 2024, 6:38 PM · garytruehart@aol.com
  COMMONWEALTH OF MASSACHUSETTS Review Activity Comment Summary September 04, 2024 Applicant: Reviewed By: Gary Truehart B
2. StaffOct 22, 2024, 10:39 AM · cancellations@bigbuildingsdirect.com
  Good morning Gary, We have received this and will work on processing your cancellation and refund as soon as possible. O
3. StaffOct 28, 2024, 10:43 AM · cancellations@bigbuildingsdirect.com
  Good morning Gary, We have completed processing your cancellation. You should receive your refund within 5-7 business da
Re: Your cancellation form
Oct 21, 2024, 2:09 PM · garytruehart@aol.com · 4 messages
Inbound
Could you please tell me what's going on with my refund thank you Gary Sent from my iPhone On Oct 17, 2024, at 9:05 AM, Gary Truehart <garytruehart@aol.c
1. StaffOct 16, 2024, 10:09 AM · cancellations@bigbuildingsdirect.com
  Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to
2. InboundOct 17, 2024, 9:05 AM · garytruehart@aol.com
  Ok I did the form how long does it take to get my refund or do I have to call my credit card company thanks and have a s
3. InboundOct 21, 2024, 2:09 PM · garytruehart@aol.com
  Could you please tell me what's going on with my refund thank you Gary Sent from my iPhone On Oct 17, 2024, at 9:05

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 21322
Name: Gary Truehart
Phone: (508) 962-7845
Email: garytruehart@aol.com
Reason (dropdown): Permit Denial/HOA Denial within 90 Days From Order
Reason (free text): —
Request (refund vs credit): Refund
Credit checkbox: Not checked
Submitted time: 10/22/24 9:10 AM · form Oct 21, 2024 07:22 PM
Doc names: uc, 120354023_uc.bin, 120354023_img_2638.png
Local files: None on disk
Drive / doc URLs: uc — https://drive.google.com/a/bigbuildingsdirect.com/uc?id=1okI4r_dZ9Hxn3n-sPc4-LUeIb3uApsxA&export=download&display=/httpss3.amazonaws.comuseast1prodformssubmissionuploads104072446771281203540233c995eb2fb5b4d188a6a2cc6ce049e1a120354023_img_2638.png_120354023_img_2638.pngTEST MODE

Attachments

0 local · 1 Drive link-only · order #21322

Local files are served from data/formstack-docs/21322/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 192b459e30a9f8dd). Submitted 10/22/24 9:10 AM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120354023_img_2638.png. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120354023_img_2638.png. A filename is not a denial.

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2024-10-22T09:10:33-04:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: Yes
Permit denial alleged: Yes
Permit file uploaded: Yes (uc, 120354023_uc.bin, 120354023_img_2638.png)
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

uc
No local file — use the Attachments Drive link (TEST MODE)
120354023_uc.bin
No local file — use the Attachments Drive link (TEST MODE)
120354023_img_2638.png
No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Gary Truehart,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602