William Fondaw #20977

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Mar 22, 2025

Formstack submitted (America/New_York)

Reason for cancel

Other

Had to sell the land that they was going to sit on, the customer needs ALL her money back please

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to w.fondaw@gmail.com: Good afternoon William, The cancellation was outside of our cancellation policy, the deposit is not eligible for a refund. We can only offer a credit on file for this cancellation. On Sat, Apr 5, 2025

2025-04-07T21:44:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: w.fondaw@gmail.com

Subject: Re: BBD Cancellation

Good afternoon William, The cancellation was outside of our cancellation policy, the deposit is not eligible for a refund. We can only offer a credit on file for this cancellation. On Sat, Apr 5, 2025

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose credit_on_file under outside_policy_default_credit.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #20977

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Re: BBD Cancellation
Apr 7, 2025, 9:35 PM · w.fondaw@gmail.com · 4 messages
Inbound
Well that's not going to work I've had problems with your salesman's with all kinds of people trying to get this resolved before your idiotic cancel
1. InboundApr 5, 2025, 2:56 PM · w.fondaw@gmail.com
  We need our money back please Wm. Fondaw ---------- Forwarded message --------- From: Kay Chilton <k.chilton@emeraldt
2. InboundApr 5, 2025, 2:59 PM · w.fondaw@gmail.com
  Wm. Fondaw ---------- Forwarded message --------- From: Kay Chilton <k.chilton@emeraldtherapycenter.com> Date: Mon
3. StaffApr 7, 2025, 5:44 PM · cancellations@bigbuildingsdirect.com
  Good afternoon William, The cancellation was outside of our cancellation policy, the deposit is not eligible for a refun
Cancellation Form
Mar 22, 2025, 6:17 AM · noreply@formstack.com · 2 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 03/22/25 6:17 AM Cancellation Policy: The Cancellation Policy is made and entered into effective as the
1. StaffMar 22, 2025, 6:17 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 03/22/25 6:17 AM Cancellation Policy: The Cancellation Policy i
2. StaffMar 22, 2025, 6:17 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 03/22/25 6:17 AM Cancellation Policy: The Cancellation Policy i
Your cancellation form
Feb 24, 2025, 12:41 PM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel
Re: Your cancellation form
Sep 4, 2024, 10:48 PM · w.fondaw@gmail.com · 3 messages
Inbound
I need to speak with someone about this credit on file thing The buildings are not getting built by anybody I need the money back thank you please contact me at
1. StaffAug 26, 2024, 3:55 PM · cancellations@bigbuildingsdirect.com
  Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to
2. InboundSep 4, 2024, 10:48 PM · w.fondaw@gmail.com
  I need to speak with someone about this credit on file thing The buildings are not getting built by anybody I need the m
3. StaffSep 5, 2024, 10:57 AM · cancellations@bigbuildingsdirect.com
  Good morning William, Our department works strictly through email. Please let us know the reason for cancellation on you

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 20977
Name: William Fondaw
Phone: (270) 983-0709
Email: w.fondaw@gmail.com
Reason (dropdown): Other
Reason (free text): Had to sell the land that they was going to sit on, the customer needs ALL her money back please
Request (refund vs credit): Credit On File
Credit checkbox: I understand
Submitted time: 03/22/25 6:17 AM · form Mar 22, 2025 05:11 AM
Doc names: None
Local files: None on disk
Drive / doc URLs: None on the form

Attachments

0 local · 0 Drive link-only · order #20977

Local files are served from data/formstack-docs/20977/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 195bd5bf5643a739). Submitted 03/22/25 6:17 AM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Had to sell the land that they was going to sit on, the customer needs ALL her money back please

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2025-03-22T06:17:52-04:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: No
Permit denial alleged: No
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello William Fondaw,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602