Mark And Ellen Riley #20839

FORMSTACKNeeds reviewOver 72hForm receivedNo reply · old

Sales date

Jul 22, 2024

From the order record

Cancel date

Nov 22, 2024

Formstack submitted (America/New_York)

Reason for cancel

Other

Can not get zoning or planning to respond to our calls, emails or in person answers for approval

Request: Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

No reply · old

No sent decision found

What the app recommends

Policy engine decide()

Credit on file

88% high

After 90 days of signing, permit-denial refunds are closed; offer credit

Used sales date because signed date is missing. Signing was 123 days before the cancel request (from sales date). The 90-day window is only the time to obtain a government-signed permit denial — not a general cancellation timeout. Offer credit on file (same or higher future building, 2 years).

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

American Steel

ready_for_manufacturer

Order total

$19,682.00

Deposit

$3,345.94

Signed order form

Open files

Gmail related to #20839

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Cancellation Form
Nov 22, 2024, 8:11 AM · noreply@formstack.com · 2 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 11/22/24 8:11 AM Cancellation Policy: The Cancellation Policy is made and entered into effective as the
1. StaffNov 22, 2024, 8:11 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 11/22/24 8:11 AM Cancellation Policy: The Cancellation Policy i
2. StaffNov 22, 2024, 8:11 AM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 11/22/24 8:11 AM Cancellation Policy: The Cancellation Policy i

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 20839
Name: Mark and Ellen Riley
Phone: (661) 406-8699
Email: Smileyriley65@gmail.com
Reason (dropdown): Other
Reason (free text): Can not get zoning or planning to respond to our calls, emails or in person answers for approval
Request (refund vs credit): Request: Credit On File
Credit checkbox: I understand
Submitted time: 11/22/24 8:11 AM · form Nov 22, 2024 05:07 AM
Doc names: None
Local files: None on disk
Drive / doc URLs: None on the form

Attachments

0 local · 0 Drive link-only · order #20839

Local files are served from data/formstack-docs/20839/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 19353ff570f40491). Submitted 11/22/24 8:11 AM ET. Request: Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Can not get zoning or planning to respond to our calls, emails or in person answers for approval

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2024-11-22T08:11:00-05:00
Hours since signing: n/a
Days since signing: 123.4
Habitable: No
Wants refund: No
Permit denial alleged: Yes
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Mark And Ellen Riley,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602