Hindy Richards #20714

FORMSTACKOver 72hForm receivedNo reply · old

Sales date

Jul 8, 2024

From the order record

Cancel date

Dec 11, 2024

Formstack submitted (America/New_York)

Reason for cancel

Other

Dealing with Big building was very good. Dealing with New Team Carports was impossible. Never got the drawings right even with patient retelling of details of the project. It’s been 6 months and still no correct drawings from them.

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Staff replied (not a decision)

Staff replied but not a decision letter

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

New Team

ready_for_manufacturer

Order total

$153,629.00

Deposit

$29,189.51

Signed order form

Open files

Gmail related to #20714

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

Re: EXTERNALRe: EXTERNALRe: Order 20714
Jan 9, 2025, 6:03 PM · jrichards@richardsdesigninc.com · 2 messages
Inbound
I have to say as a business owner I am shocked that this is the position you're choosing to take. I understand you have policies in place to protect your in
1. InboundJan 9, 2025, 6:03 PM · jrichards@richardsdesigninc.com
  I have to say as a business owner I am shocked that this is the position you're choosing to take. I understand you h
2. StaffJan 10, 2025, 5:57 PM · cancellations@bigbuildingsdirect.com
  Jesse, With this cancellation being outside of our policy we do not have the ability to offer a refund and there is no o
RE: EXTERNALRe: Order 20714
Jan 7, 2025, 5:33 PM · jrichards@richardsdesigninc.com · 2 messages
Inbound
I appreciate your response, but this is not acceptable. The reason we're outside 90 days is because New Team Carports, the vendor you contracted with, took
1. InboundJan 7, 2025, 5:33 PM · jrichards@richardsdesigninc.com
  I appreciate your response, but this is not acceptable. The reason we're outside 90 days is because New Team Carport
2. StaffJan 9, 2025, 5:49 PM · cancellations@bigbuildingsdirect.com
  Jesse, We can have our Success Team reach out to New Team to try and assist with plans or any issues you are facing on t
Status
Dec 27, 2024, 6:22 AM · hindyrichards@gmail.com
Inbound
What is the status of the cancellation request sent 20 days ago? Order# 20714 Hindy Richards Richards Design Inc 117 Bernard Saint Jean Drive East Falmouth, MA
Cancellation Form
Dec 11, 2024, 7:46 PM · noreply@formstack.com · 4 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 12/11/24 7:46 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the
1. StaffDec 11, 2024, 3:45 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 12/11/24 3:45 PM Cancellation Policy: The Cancellation Policy i
2. StaffDec 11, 2024, 3:45 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 12/11/24 3:45 PM Cancellation Policy: The Cancellation Policy i
3. StaffDec 11, 2024, 7:46 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 12/11/24 7:46 PM Cancellation Policy: The Cancellation Policy i
Your cancellation form
Dec 9, 2024, 3:11 PM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 20714
Name: Hindy Richards
Phone: (508) 648-4519
Email: Hindyrichards@gmail.com
Reason (dropdown): Other
Reason (free text): Dealing with Big building was very good. Dealing with New Team Carports was impossible. Never got the drawings right even with patient retelling of details of the project. It’s been 6 months and still no correct drawings from them.
Request (refund vs credit): Credit On File
Credit checkbox: I understand
Submitted time: 12/11/24 7:46 PM · form Dec 11, 2024 07:42 PM
Doc names: None
Local files: None on disk
Drive / doc URLs: None on the form

Attachments

0 local · 0 Drive link-only · order #20714

Local files are served from data/formstack-docs/20714/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 193b777dcf4e237c). Submitted 12/11/24 7:46 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Dealing with Big building was very good. Dealing with New Team Carports was impossible. Never got the drawings right even with patient retelling of details of the project. It’s been 6 months and still no correct drawings from them.

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2024-12-11T19:46:21-05:00
Hours since signing: n/a
Days since signing: 156.9
Habitable: No
Wants refund: No
Permit denial alleged: No
Permit file uploaded: No
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Hindy Richards,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602