Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Sara Soeters #20429

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jun 20, 2024

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
120354023_IMG_1775.pngOpen image — 120354023_IMG_1775.png

What we decided

HISTORY · never an input to decide()

Need documents· need_government_signed_denial

Sent need-docs letter. Sent mail to binn@gmx.com: Unfortunately without a reason we can not accept it as it could be denied for simply missing small aspects of the permit application itself. You will need to supply us with the reason for denial to be

2024-08-15T20:23:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: binn@gmx.com

Subject: Re: Re: Permit cancelled

Unfortunately without a reason we can not accept it as it could be denied for simply missing small aspects of the permit application itself. You will need to supply us with the reason for denial to be

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Same outcome (need_docs) but different policy reason. Jacob sent: need_government_signed_denial. Policy proposal: need_open_uploaded_denial.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #20429

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Re: Permit cancelled

    Aug 15, 2024, 8:12 AM · binn@gmx.com · 5 messages

    Inbound

    They will not give me a reason. They just rejected the permit. Please refund my money. Sent using the mobile mail app On 7/24/24 at 9:25 AM, Cancellations Depar

    1. InboundJul 22, 2024, 5:48 PM · binn@gmx.com

      Sent using the mobile mail app

    2. StaffJul 22, 2024, 5:57 PM · cancellations@bigbuildingsdirect.com

      Good afternoon, We have received your denial however we will need more information. Please let us know the reason for de

    3. StaffJul 24, 2024, 10:25 AM · cancellations@bigbuildingsdirect.com

      Good morning, We are following up with you in regards to this. Please let us know the reason for the denial so we can pr

  • Cancellation Request

    Jul 12, 2024, 5:42 PM · cancellations@bigbuildingsdirect.com · 2 messages

    Jacob / staff sent

    Good afternoon, We have reviewed your cancellation request. To approve your cancellation and refund we do need your denial to show the reason for denial. If you

    1. StaffJul 12, 2024, 5:42 PM · cancellations@bigbuildingsdirect.com

      Good afternoon, We have reviewed your cancellation request. To approve your cancellation and refund we do need your deni

    2. StaffJul 12, 2024, 5:42 PM · cancellations@bigbuildingsdirect.com

      Good afternoon, We have reviewed your cancellation request. To approve your cancellation and refund we do need your deni

  • (no subject)

    Jun 21, 2024, 7:12 AM · unknown sender · 8 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitted at 06/21/24 7:12 AM ------------------

    1. StaffJun 20, 2024, 3:52 PM ·

      Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte

    2. StaffJun 20, 2024, 3:52 PM ·

      Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte

    3. StaffJun 20, 2024, 3:53 PM ·

      Formstack Submission For: Cancellation Form https://bigbuildingsdirect.formstack.com/forms/big_buildings_direct Submitte

  • Your cancellation form

    Jun 20, 2024, 11:11 AM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
20429
Name
Sara Soeters
Phone
(507) 351-5195
Email
binn@gmx.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
06/20/24 3:53 PM · form Jun 20, 2024 02:52 PM
Doc names
uc, 120354023_uc.bin, 120354023_IMG_1775.png
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #20429

Local files are served from data/formstack-docs/20429/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 190373546710233f). Submitted 06/20/24 3:53 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120354023_IMG_1775.png. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120354023_IMG_1775.png. A filename is not a denial.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2024-06-20T15:53:35-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin, 120354023_IMG_1775.png)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_IMG_1775.png

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Sara Soeters,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602