Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Rachael Turner #20392

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Aug 2, 2024

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
120354023_img_1750.jpegOpen image — 120354023_img_1750.jpeg

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to rachael_turner1979@yahoo.com: Good afternoon Rachael, We have reviewed your cancellation request. Your request is outside of our cancellation policy. If you choose to proceed with the request the deposit would not be eligible for a

2024-08-26T21:42:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: rachael_turner1979@yahoo.com

Subject: Re: Order #11829

Good afternoon Rachael, We have reviewed your cancellation request. Your request is outside of our cancellation policy. If you choose to proceed with the request the deposit would not be eligible for a

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: credit_on_file. Policy proposal: need_docs (need_open_uploaded_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #20392

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Order #11829

    Aug 27, 2024, 7:21 PM · rachael_turner1979@yahoo.com · 5 messages

    Inbound

    I don't think your understanding. They said I can not have a permit for the building at all. It's to close to the lake behind my house so they won't

    1. InboundAug 19, 2024, 1:46 AM · rachael_turner1979@yahoo.com

      I'm checking on my refund, I filled out a cancellation form on the 2nd of August. In these months it's been supe

    2. StaffAug 26, 2024, 5:42 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Rachael, We have reviewed your cancellation request. Your request is outside of our cancellation policy.

    3. InboundAug 26, 2024, 9:14 PM · rachael_turner1979@yahoo.com

      I can't get the building. The city won't allow it. I've done everything I could do. I had to pay for new sur

  • Cancellation Form

    Aug 2, 2024, 7:03 PM · noreply@formstack.com · 2 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 08/02/24 7:03 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffAug 2, 2024, 7:03 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 08/02/24 7:03 PM Cancellation Policy: The Cancellation Policy i

    2. StaffAug 2, 2024, 7:03 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 08/02/24 7:03 PM Cancellation Policy: The Cancellation Policy i

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
20392
Name
Rachael Turner
Phone
(205) 568-5174
Email
rachael_turner1979@yahoo.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
08/02/24 7:03 PM · form Aug 02, 2024 05:59 PM
Doc names
uc, 120354023_uc.bin, 120354023_img_1750.jpeg
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #20392

Local files are served from data/formstack-docs/20392/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 1911555b4b62bde4). Submitted 08/02/24 7:03 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120354023_img_1750.jpeg. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120354023_img_1750.jpeg. A filename is not a denial.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2024-08-02T19:03:32-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin, 120354023_img_1750.jpeg)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_img_1750.jpeg

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Rachael Turner,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602