Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Ashley Matthews #20298

FORMSTACKOver 72hForm receivedNo reply · old

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Jun 11, 2024

Formstack submitted (America/New_York)

Reason for cancel

Other

Promises made by sales consultant, not follow through by manufacture

Request: Credit On File

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()
No reply · old

No sent decision found

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

UNSURE

Jacob has not sent a recorded decision yet. Policy proposal is ready for Agree / Override / Escalate.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #20298

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Your cancellation form

    Jun 19, 2024, 12:47 PM · ashflwrs@yahoo.com · 5 messages

    Inbound

    I made the need for drawings very clear with my sales rep. He assured me that the manufacturer would produce within days of placing the order-never indicating t

    1. StaffJun 11, 2024, 10:12 AM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundJun 17, 2024, 7:20 PM · ashflwrs@yahoo.com

      Can I get an update on when my refund will be processed, please? Ashley Matthews Controller Vandergriff Chevrolet &

    3. StaffJun 18, 2024, 5:59 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Ashley, We have reviewed your cancellation request. Please let us know what promises were made by your re

  • Cancellation Form

    Jun 11, 2024, 8:28 PM · noreply@formstack.com · 5 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 06/11/24 8:28 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffJun 11, 2024, 5:40 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 06/11/24 5:40 PM Cancellation Policy: The Cancellation Policy i

    2. StaffJun 11, 2024, 5:40 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 06/11/24 5:40 PM Cancellation Policy: The Cancellation Policy i

    3. StaffJun 11, 2024, 8:27 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 06/11/24 8:27 PM Cancellation Policy: The Cancellation Policy i

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
20298
Name
Ashley Matthews
Phone
(214) 662-9152
Email
ashflwrs@yahoo.com
Reason (dropdown)
Other
Reason (free text)
Promises made by sales consultant, not follow through by manufacture
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
06/11/24 8:28 PM · form Jun 11, 2024 07:27 PM
Doc names
None
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #20298

Local files are served from data/formstack-docs/20298/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 190093ee378076d5). Submitted 06/11/24 8:28 PM ET. Request: Credit On File. Credit checkbox: I understand. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Promises made by sales consultant, not follow through by manufacture

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2024-06-11T20:28:47-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Ashley Matthews,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602