Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Tammy Walker #2029

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Mar 13, 2024

Formstack submitted (America/New_York)

Reason for cancel

Other

3 foundation guys never showed. 1 took my deposit; I'm trying to get it back.

Request: Credit On File

Permit proof

Signed by government? NoFixable? Yes
Open PDF — 120399912_pole barn foundation law suit_20240313_0001.pdf

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to tammyandwillie@gmail.com: Good afternoon Tammy, We have reviewed your cancellation request. Unfortunately due to the amount of time that your project has been on order we are unable to offer a refund of deposit. We can provide

2024-04-05T21:22:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: tammyandwillie@gmail.com

Subject: Cancellation Request

Good afternoon Tammy, We have reviewed your cancellation request. Unfortunately due to the amount of time that your project has been on order we are unable to offer a refund of deposit. We can provide

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

80% medium

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose credit_on_file under outside_policy_default_credit.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #2029

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Cancellation Request

    Apr 7, 2024, 7:39 PM · tammyandwillie@gmail.com · 2 messages

    Inbound

    Keep it on file, i would appreciate that. Thank you. Sent from my iPhone On Apr 5, 2024, at 4:22 PM, Cancellations Department <cancellations@bigbuildingsdirect.

    1. StaffApr 5, 2024, 5:22 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Tammy, We have reviewed your cancellation request. Unfortunately due to the amount of time that your proj

    2. InboundApr 7, 2024, 7:39 PM · tammyandwillie@gmail.com

      Keep it on file, i would appreciate that. Thank you. Sent from my iPhone On Apr 5, 2024, at 4:22 PM, Cancellations Depar

  • Re: Your cancellation form

    Mar 13, 2024, 7:38 PM · tammyandwillie@gmail.com · 2 messages

    Inbound

    Cancellation Department: I have tried since September 2023 to find a company/gentleman to dig my footers and pour the cement. I ended up finding one and gave hi

    1. StaffMar 13, 2024, 5:28 PM · cancellations@bigbuildingsdirect.com

      Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to

    2. InboundMar 13, 2024, 7:38 PM · tammyandwillie@gmail.com

      Cancellation Department: I have tried since September 2023 to find a company/gentleman to dig my footers and pour the ce

  • Cancellation Form

    Mar 13, 2024, 7:27 PM · noreply@formstack.com · 2 messages

    Jacob / staff sent

    Formstack Submission For: Cancellation Form Submitted at 03/13/24 7:27 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the

    1. StaffMar 13, 2024, 7:27 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 03/13/24 7:27 PM Cancellation Policy: The Cancellation Policy i

    2. StaffMar 13, 2024, 7:27 PM · noreply@formstack.com

      Formstack Submission For: Cancellation Form Submitted at 03/13/24 7:27 PM Cancellation Policy: The Cancellation Policy i

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
2029
Name
Tammy Walker
Phone
(904) 303-9113
Email
tammyandwillie@gmail.com
Reason (dropdown)
Other
Reason (free text)
3 foundation guys never showed. 1 took my deposit; I'm trying to get it back.
Request (refund vs credit)
Credit On File
Credit checkbox
I understand
Submitted time
03/13/24 7:27 PM · form Mar 13, 2024 06:19 PM
Doc names
uc, 120399912_uc.bin, 120399912_pole barn foundation law suit_20240313_0001.pdf
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 1 Drive link-only · order #2029

Local files are served from data/formstack-docs/2029/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

  • ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 18e3a2475cce5bbd). Submitted 03/13/24 7:27 PM ET. Request: Credit On File. Credit checkbox: I understand. Docs mentioned: uc, 120399912_uc.bin, 120399912_pole barn foundation law suit_20240313_0001.pdf. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120399912_uc.bin, 120399912_pole barn foundation law suit_20240313_0001.pdf. A filename is not a denial. 3 foundation guys never showed. 1 took my deposit; I'm trying to get it back.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2024-03-13T19:27:25-04:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
No
Permit denial alleged
No
Permit file uploaded
Yes (uc, 120399912_uc.bin, 120399912_pole barn foundation law suit_20240313_0001.pdf)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
No

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_pole barn foundation law suit_20240313_0001.pdf

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Tammy Walker,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602