Robert Severtson #20099

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

May 17, 2024

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes

Open PDF — 120354023_4-NEW-ACCESSORY-BLDG-ORDINANCE-OCONTO.pdf

What we decided

HISTORY · never an input to decide()

Refund· refund_approved

Sent refund-approved letter. Sent mail to bsevertson@vanert.com: Good afternoon Bob, Thank you for the information. I will work to process your cancellation. You should receive your refund within the next 7-14 business days depending on your bank. On Mon, May 20,

2024-05-21T16:51:27Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: bsevertson@vanert.com

Subject: Re: [External] Cancellation Status

Good afternoon Bob, Thank you for the information. I will work to process your cancellation. You should receive your refund within the next 7-14 business days depending on your bank. On Mon, May 20,

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Need documents

70% medium

Open the uploaded file — a filename is not a government-signed denial

Open the uploaded file; a filename is not a denial. An attached file (including names like denial.pdf) is not a government-signed unfixable permit denial until a person has opened the actual file and confirmed it is official. Stay need_docs until reviewed.

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Jacob sent: refund. Policy proposal: need_docs (need_open_uploaded_denial).

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #20099

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

RE: [External] Cancellation Status
May 20, 2024, 7:21 PM · bsevertson@vanert.com · 3 messages
Inbound
The city will not let me build a 2nd garage without a permanent house they said since I already have one garage I can't build a second until there's a p
1. StaffMay 20, 2024, 5:52 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Robert, We have received your request with your attached codes but no denial attached. Can you please let
2. InboundMay 20, 2024, 7:21 PM · bsevertson@vanert.com
  The city will not let me build a 2nd garage without a permanent house they said since I already have one garage I can&#3
3. StaffMay 21, 2024, 12:51 PM · cancellations@bigbuildingsdirect.com
  Good afternoon Bob, Thank you for the information. I will work to process your cancellation. You should receive your ref
Cancellation Form
May 17, 2024, 8:20 PM · noreply@formstack.com · 2 messages
Jacob / staff sent
Formstack Submission For: Cancellation Form Submitted at 05/17/24 8:20 PM Cancellation Policy: The Cancellation Policy is made and entered into effective as the
1. StaffMay 17, 2024, 8:20 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 05/17/24 8:20 PM Cancellation Policy: The Cancellation Policy i
2. StaffMay 17, 2024, 8:20 PM · noreply@formstack.com
  Formstack Submission For: Cancellation Form Submitted at 05/17/24 8:20 PM Cancellation Policy: The Cancellation Policy i
Your cancellation form
May 17, 2024, 4:13 PM · cancellations@bigbuildingsdirect.com
Jacob / staff sent
Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number: 20099
Name: Robert Severtson
Phone: (320) 212-8637
Email: bsevertson@vanert.com
Reason (dropdown): Permit Denial/HOA Denial within 90 Days From Order
Reason (free text): —
Request (refund vs credit): Refund
Credit checkbox: Not checked
Submitted time: 05/17/24 8:20 PM · form May 17, 2024 07:18 PM
Doc names: uc, 120354023_uc.bin, 120354023_4-NEW-ACCESSORY-BLDG-ORDINANCE-OCONTO.pdf
Local files: None on disk
Drive / doc URLs: uc — https://drive.google.com/a/bigbuildingsdirect.com/uc?id=1UjbkgFU1QeSOC271PsDClJ6lXBJr-Bny&export=download&display=/120354023_4NEWACCESSORYBLDGORDINANCEOCONTO.pdf_120354023_4NEWACCESSORYBLDGORDINANCEOCONTO.pdfTEST MODE

Attachments

0 local · 1 Drive link-only · order #20099

Local files are served from data/formstack-docs/20099/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

ucTEST MODE · link-only

Facts

Imported from Formstack Cancellation Form (thread 18f8912a39127792). Submitted 05/17/24 8:20 PM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120354023_4-NEW-ACCESSORY-BLDG-ORDINANCE-OCONTO.pdf. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120354023_4-NEW-ACCESSORY-BLDG-ORDINANCE-OCONTO.pdf. A filename is not a denial.

Signed contract: Yes
Signed at: Unknown (need dates)
Cancel requested: 2024-05-17T20:20:46-04:00
Hours since signing: n/a
Days since signing: n/a
Habitable: No
Wants refund: Yes
Permit denial alleged: Yes
Permit file uploaded: Yes (uc, 120354023_uc.bin, 120354023_4-NEW-ACCESSORY-BLDG-ORDINANCE-OCONTO.pdf)
File opened in lab: No
Government-signed denial: No
Unfixable: No
Engineered plans required: No
Engineered plans purchased: No
Variance required: No
Setbacks can be met: Unknown
Punch list: No
Vendor fail: No
Process error: No
Legal / BBB / AG / chargeback: No
Missing reason: No
Credit offered / completed: no / no
Refused credit checkbox: Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

uc
No local file — use the Attachments Drive link (TEST MODE)
120354023_uc.bin
No local file — use the Attachments Drive link (TEST MODE)
120354023_4-NEW-ACCESSORY-BLDG-ORDINANCE-OCONTO.pdf
No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

I opened the fileRequired. Do not check this from the filename alone.Government-signedState/local/federal official or forwarded building-dept email.UnfixableLot cannot take the building. Punch list / variance is not this.

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Use this to change how we judge — writes the same correction log as the Judgment page (does not send email).

Draft customer email

NOT SENT

Subject: Cancellation request — additional documents needed

Hello Robert Severtson,

To proceed with a refund under the permit-denial policy we need a copy of the permit denial or written confirmation from your building department. A plot plan alone is not enough.

Our management team typically requires written confirmation from the building department — even a forwarded email stating the lot cannot take the building.

Please reply to this email with that document attached. Review takes 1–2 weeks after we have what we need.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602