Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Matthew Moyle #20001

FORMSTACKOver 72hForm received

Sales date

Unknown — not on Formstack

Sales date is not on the cancellation form

Cancel date

Dec 2, 2024

Formstack submitted (America/New_York)

Reason for cancel

72-Hour Cancellation

Request: Refund

Permit proof

No denial letter on file.

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to moyle.matt@yahoo.com: Stacy, Due to the amount of time that your project has been on order we are unable to offer a refund. I have attached a copy of your signed project order form. The final page has our cancellation

2024-12-04T21:52:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: moyle.matt@yahoo.com

Subject: Re: Moyle Cancellation and refund

Stacy, Due to the amount of time that your project has been on order we are unable to offer a refund. I have attached a copy of your signed project order form. The final page has our cancellation

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

62% low

After 72h with no qualifying permit denial → credit on file

Outside the 72-hour cancel-for-any-reason window and no qualifying unfixable permit denial. Offer credit on file toward a future building of the same or higher value (historically valid 2 years). Ask them to confirm before converting. Do not describe this as a 90-day cancellation policy.

Also escalate: low_confidence

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MATCH

Jacob sent and policy proposal both chose credit_on_file under outside_policy_default_credit.

Manufacturer

—

Sales rep —

Order total

—

Deposit

—

Manufacturer, deposit, order total, and signed order form stay empty until a live read-only order-app pull. Unknown money shows —.

Gmail related to #20001

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Moyle Cancellation and refund

    Dec 4, 2024, 6:52 PM · stacymoyle@yahoo.com · 5 messages

    Inbound

    Nothing has been "on order". . ..We were told we needed to pay a down payment to "hold the pricing" we were being offered. . We asked if we could get our money

    1. InboundDec 4, 2024, 10:51 AM · stacymoyle@yahoo.com

      Good morning, Due to unforeseen circumstances we were not able to secure land to build on. At this time we are requestin

    2. StaffDec 4, 2024, 1:55 PM · cancellations@bigbuildingsdirect.com

      Good afternoon Matthew and Stacy, Your project is outside of our 90 day cancellation policy. We can proceed with the can

    3. InboundDec 4, 2024, 2:28 PM · stacymoyle@yahoo.com

      This is not a solution that we are agreeing to. . . we put the deposit down because we were told that we had to in order

  • Your cancellation form

    Dec 2, 2024, 11:09 AM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

  • Cancellation Form

    Dec 2, 2024, 1:40 PM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 20001 · Matthew Moyle

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
20001
Name
Matthew Moyle
Phone
(920) 253-7365
Email
moyle.matt@yahoo.com
Reason (dropdown)
72-Hour Cancellation
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
12/02/24 1:40 PM · form Dec 02, 2024 12:34 PM
Doc names
None
Local files
None on disk
Drive / doc URLs
None on the form

Attachments

0 local · 0 Drive link-only · order #20001

Local files are served from data/formstack-docs/20001/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

No local files and no Drive URLs on this form.

Facts

Imported from Formstack Cancellation Form (thread 19388acc4b2f84ce). Submitted 12/02/24 1:40 PM ET. Request: Refund. Credit checkbox: not checked. No permit docs on the form. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2024-12-02T13:40:40-05:00
Hours since signing
n/a
Days since signing
n/a
Habitable
No
Wants refund
Yes
Permit denial alleged
No
Permit file uploaded
No
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

No file uploaded on the Formstack form.

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Matthew Moyle,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602