Big Buildings Direct

Cancellation Lab

Test only

TEST MODE — never sends email

← Historical review

Rudolf Jonas #19795

FORMSTACKDocs uploadedOver 72hForm received

Sales date

Apr 18, 2024

From the order record

Cancel date

Feb 6, 2025

Formstack submitted (America/New_York)

Reason for cancel

Permit Denial/HOA Denial within 90 Days From Order

Request: Refund

Permit proof

Signed by government? NoFixable? Yes
Open PDF — 120354023_signed_zonnig_verification_letter_for_6650_wild_horse_loop_v1.pdf

What we decided

HISTORY · never an input to decide()

Credit on file· outside_policy_default_credit

Sent credit-on-file letter. Sent mail to kucalahub@gmail.com: Bob, Both deposits will be converted to a credit on file. The credits are valid for two years from the processing date (02/11/2025). We will process the cancellations now, if you have any questions

2025-02-11T22:43:00Z · from cancellations@bigbuildingsdirect.com

Jacob / staff sent historically. Display only — not the policy proposal and not fed into decide().

Actual sent email (already sent historically)

From: cancellations@bigbuildingsdirect.comTo: kucalahub@gmail.com

Subject: Re: Cancellation order #'s 19795 & 19873

Bob, Both deposits will be converted to a credit on file. The credits are valid for two years from the processing date (02/11/2025). We will process the cancellations now, if you have any questions

Snippet only — full body not yet loaded for this thread.

What the app recommends

Policy engine decide()

Credit on file

88% high

After 90 days of signing, permit-denial refunds are closed; offer credit

Used sales date because signed date is missing. Signing was 295 days before the cancel request (from sales date). The 90-day window is only the time to obtain a government-signed permit denial — not a general cancellation timeout. Offer credit on file (same or higher future building, 2 years).

From order-form rules + opened permit file. Independent of Jacob's sent mail.

MISMATCH

Same outcome (credit_on_file) but different policy reason. Jacob sent: outside_policy_default_credit. Policy proposal: permit_window_closed_90d.

Manufacturer

TBS

cancelled

Order total

$27,929.00

Deposit

$5,027.22

Signed order form

Open files

Gmail related to #19795

READ ONLY · never sent from this lab

cancellations@ threads matched by order number, then customer email. One cancellation case per order.

  • Re: Cancellation order #'s 19795 & 19873

    Feb 9, 2025, 1:49 PM · rjmack64@yahoo.com · 5 messages

    Inbound

    Hello, Thank you for replying so quickly. Yes we realize it took longer than anticipated. We were communicating with Gabriel our sales representative as we were

    1. InboundFeb 6, 2025, 8:54 PM · rjmack64@yahoo.com

      Hello, We filled out the cancellation form for Rudolf Jonas today. It was for the property located at 6650 Wild Horse Lo

    2. InboundFeb 6, 2025, 10:22 PM · martas.mali1973@gmail.com

      Thank you Bob On Thu, Feb 6, 2025, 8:54 PM Bob Mulack <rjmack64@yahoo.com> wrote: Hello, We filled out the cancell

    3. StaffFeb 7, 2025, 5:57 PM · cancellations@bigbuildingsdirect.com

      Good afternoon. We can process the cancellation however due to the amount of time that the projects have been on order t

  • Cancellation Form

    Feb 6, 2025, 11:20 AM · noreply@formstack.com

    Jacob / staff sent

    Formstack Cancellation Form · order 19795 · Rudolf Jonas

  • Your cancellation form

    Nov 25, 2024, 4:29 PM · cancellations@bigbuildingsdirect.com

    Jacob / staff sent

    Hello, We are sending over a link to your cancellation form. Please be sure to fill out all required fields in order to properly submit the form. If your cancel

Formstack form

Original payload

Every field from the Cancellation Form. Policy proposal still uses order-form rules plus an opened file — Jacob's sent email is comparison only.

Building order number
19795
Name
Rudolf Jonas
Phone
(904) 434-8954
Email
kucalahub@gmail.com
Reason (dropdown)
Permit Denial/HOA Denial within 90 Days From Order
Reason (free text)
—
Request (refund vs credit)
Refund
Credit checkbox
Not checked
Submitted time
02/06/25 11:20 AM · form Feb 06, 2025 11:00 AM
Doc names
uc, 120354023_uc.bin, 120399912_uc.bin, 120354023_signed_zonnig_verification_letter_for_6650_wild_horse_loop_v1.pdf, 120399912_signed_zonnig_verification_letter_for_6650_wild_horse_loop_v1.pdf
Local files
None on disk
Drive / doc URLs

Attachments

0 local · 2 Drive link-only · order #19795

Local files are served from data/formstack-docs/19795/ in TEST MODE. A signature is not a denial letter. Filenames never set government-signed.

Drive links (no local file)

Facts

Imported from Formstack Cancellation Form (thread 194dc100e14794b4). Submitted 02/06/25 11:20 AM ET. Request: Refund. Credit checkbox: not checked. Docs mentioned: uc, 120354023_uc.bin, 120399912_uc.bin, 120354023_signed_zonnig_verification_letter_for_6650_wild_horse_loop_v1.pdf, 120399912_signed_zonnig_verification_letter_for_6650_wild_horse_loop_v1.pdf. Signing date of the original order is unknown — lab does not auto-refund on 72h. TEST MODE, email NOT SENT.

Permit notes: Permit/supporting docs attached on Formstack (filenames only — not opened): uc, 120354023_uc.bin, 120399912_uc.bin, 120354023_signed_zonnig_verification_letter_for_6650_wild_horse_loop_v1.pdf, 120399912_signed_zonnig_verification_letter_for_6650_wild_horse_loop_v1.pdf. A filename is not a denial.

Signed contract
Yes
Signed at
Unknown (need dates)
Cancel requested
2025-02-06T11:20:20-05:00
Hours since signing
n/a
Days since signing
294.5
Habitable
No
Wants refund
Yes
Permit denial alleged
Yes
Permit file uploaded
Yes (uc, 120354023_uc.bin, 120399912_uc.bin, 120354023_signed_zonnig_verification_letter_for_6650_wild_horse_loop_v1.pdf, 120399912_signed_zonnig_verification_letter_for_6650_wild_horse_loop_v1.pdf)
File opened in lab
No
Government-signed denial
No
Unfixable
No
Engineered plans required
No
Engineered plans purchased
No
Variance required
No
Setbacks can be met
Unknown
Punch list
No
Vendor fail
No
Process error
No
Legal / BBB / AG / chargeback
No
Missing reason
No
Credit offered / completed
no / no
Refused credit checkbox
Yes

Permit doc review

TEST MODE. Open the actual uploaded file. A filename is not a denial. Saving writes data/store.json only — never email, never live cancel-app. Bulk file-open reviews from data/permit-doc-reviews.json hydrate here when that file exists; they never set government-signed from a filename.

Filenames

  • uc

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_uc.bin

    No local file — use the Attachments Drive link (TEST MODE)

  • 120354023_signed_zonnig_verification_letter_for_6650_wild_horse_loop_v1.pdf

    No local file — use the Attachments Drive link (TEST MODE)

  • 120399912_signed_zonnig_verification_letter_for_6650_wild_horse_loop_v1.pdf

    No local file — use the Attachments Drive link (TEST MODE)

Status: Not opened

Reviewer: Brandyn Wnukowski

Manager check

One-click Agree is the future “manager checks the bot’s work” action. These buttons only write local test-decision records. They do not send email and they do not move money.

Override (with note)

Draft customer email

NOT SENT

Subject: Cancellation request — credit on file

Hello Rudolf Jonas,

We have completed reviewing your cancellation request. This request falls outside our cancellation policy: the 72-hour cancel-for-any-reason window has passed, and we do not have a government-signed unfixable permit denial within 90 days of signing.

If you wish to proceed with the cancellation, the deposit will convert to a credit on file toward a future building of the same or higher value. The credit is stored under your contact information and is historically valid for two years.

Please tell us how you would like to proceed.

Big Buildings Direct
Cancellation Department
Email Only: cancellations@bigbuildingsdirect.com
1515 N Marion St
Tampa, FL 33602